Look, if it bothers you so much ring sky, it;s a free call, ask if you can use your own router with "Sky Broadband Fibre Unlimited Pro"
Going Sky Pro - router advice needed
- Thread starter currob
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Look, if it bothers you so much ring sky, it;s a free call, ask if you can use your own router with "Sky Broadband Fibre Unlimited Pro"
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Looks good to me... that's the one I was planning to buy had we been moving to a different house in France
Looks good to me... that's the one I was planning to buy had we been moving to a different house in France
Great, thanks again
Soldato
They've changed since I left then - had to use wireshark, no static IP and only limited support for their own router, and none for a third party.
To be clear 'support' means different things to different people. Support as in 'we'll give you the u/p so you can install your own hardware' is quite different to 'if you have a fault we'll help you with your hardware and be trained on it'. You're still likely to run into the classic 'put the SR102 back in, does it work? OK it's your equipment, thanks bye.'
As to the point about a 'dedicated' support team you'll usually find that they have call groups, the fiber team itself is a dedicated support team, training senior frontline staff up and putting them in a call group where by they land the pro calls when they come in or the normal calls when they don't is in effect the same team, but it makes it seem like your £10-20 extra (who pays RRP for Sky?) is getting you more than a u/p. If the potential extra upload and under 1.9MB/s is worth the extra to you is your call, but go into it with your eyes open - also deals on Pro are a lot harder to negotiate.
As to the point about a 'dedicated' support team you'll usually find that they have call groups, the fiber team itself is a dedicated support team, training senior frontline staff up and putting them in a call group where by they land the pro calls when they come in or the normal calls when they don't is in effect the same team, but it makes it seem like your £10-20 extra (who pays RRP for Sky?) is getting you more than a u/p. If the potential extra upload and under 1.9MB/s is worth the extra to you is your call, but go into it with your eyes open - also deals on Pro are a lot harder to negotiate.