EVGA UK RMA centre announced

Ben @ EVGA · 17 May 2016 at 20:39

JOSH86 said:
Just had my RMA approved for my G2 750W, hopefully I only have to send it back to the UK address.

All UK customers ship back to the UK address only!!

fish99 · 17 May 2016 at 23:01

Ben @ EVGA said:
Hi Fish

Of course if the card is causing you issues the first thing I would advise is to contact the Customer Support team for advise.

Tel - 01788-247-298 (UK landline rates) 24/7 support.
Email - [email protected] (European office hours response)

They may have some advise for you and if they are unable to solve your issue then will open an RMA ticket for you and offer you a replacement product.

I hope this advise helps you.

Ben

Cheers Ben, will do.

smsmasters · 17 May 2016 at 23:28

Do you ofer prepaid return shipping labels?

Omar · 18 May 2016 at 00:14

I think that return postage is paid by the customer.

Ben @ EVGA · 18 May 2016 at 08:56

Omar said:
I think that return postage is paid by the customer.

You are correct, all customers have to pay the postage return of the units to the UK RMA centre. This is why we moved it back to the UK from Germany to save the costs for the customers. This is pretty standard across the industry I am afraid.

We do offer some exceptions to this but you would have to speak to CS about this, usually if the product is Dead on Arrival in the first 30 days of purchase.

Of course I'm happy to answer any more questions.

Ben

smsmasters · 18 May 2016 at 09:21

Ben @ EVGA said:
You are correct, all customers have to pay the postage return of the units to the UK RMA centre. This is why we moved it back to the UK from Germany to save the costs for the customers. This is pretty standard across the industry I am afraid.

We do offer some exceptions to this but you would have to speak to CS about this, usually if the product is Dead on Arrival in the first 30 days of purchase.

Of course I'm happy to answer any more questions.

Ben

Do you have a UK live chat facility?

How about advanced (receive first, send after) RMA replacements?

Josh · 18 May 2016 at 09:23

Ben @ EVGA said:
All UK customers ship back to the UK address only!!

Hmmm my RMA notice has come through and it's asking me to send it to Germany.

I don't mind but a 4kg shipping could be expensive, even more so after I have left collateral for my Advanced RMA.

Ben @ EVGA · 18 May 2016 at 11:51

JOSH86 said:
Hmmm my RMA notice has come through and it's asking me to send it to Germany.

I don't mind but a 4kg shipping could be expensive, even more so after I have left collateral for my Advanced RMA.

Hi Josh

This is an error in which case, even for Advanced RMA, you should be shipping your unit to the UK RMA centre.

Please can you mail to - [email protected]

Please send them your details along with your RMA number and tell them you live in the UK and thus were expecting to send the unit to the UK RMA receiving centre.

Please also copy myself so I can follow up: [email protected]

Sorry for this error.

Ben

Ben @ EVGA · 18 May 2016 at 11:52

smsmasters said:
Do you have a UK live chat facility?

How about advanced (receive first, send after) RMA replacements?

Hi

All Advanced RMA is also available in the UK and shipping returns to the UK RMA centre address only.

I am afraid we dont have live chat facility at present the next best thing here is the EVGA forums where usually you would get an answer to a query within 10 minutes.

Thanks
Ben

spikeot · 18 May 2016 at 12:09

At the risk of sounding like like I'm brown-nosing, this level of care is why my GTX1080 will have an EVGA badge on it.

macandy13 · 18 May 2016 at 12:35

I've always went with EVGA for my graphics cards and looks like I will continue to do so. My SR-2 is still going strong too

Josh · 18 May 2016 at 16:35

Ben @ EVGA said:
Hi Josh

This is an error in which case, even for Advanced RMA, you should be shipping your unit to the UK RMA centre.

Please can you mail to - [email protected]

Please send them your details along with your RMA number and tell them you live in the UK and thus were expecting to send the unit to the UK RMA receiving centre.

Please also copy myself so I can follow up: [email protected]

Sorry for this error.

Ben

]

Done cheers Ben, it's not a major drama but if I can keep the cost down I would appreciate it.

Ben @ EVGA · 19 May 2016 at 12:01

JOSH86 said:
]

Done cheers Ben, it's not a major drama but if I can keep the cost down I would appreciate it.

Hi Josh

My colleague Markus should have replied to you, he will help you solve this error, sorry for the inconvenience.

Thanks
Ben

smsmasters · 20 May 2016 at 21:11

Haven't read this entire topic so if the question has been asked, ignore.

Is there a step-up upgrade program for the UK?

Chevens · 21 May 2016 at 09:03

smsmasters said:
Haven't read this entire topic so if the question has been asked, ignore.

Is there a step-up upgrade program for the UK?

Good question im going to go from 980ti to 1080 pretty soon

RichardH754 · 21 May 2016 at 09:06

spikeot said:
At the risk of sounding like like I'm brown-nosing, this level of care is why my GTX1080 will have an EVGA badge on it.

Me too!

h4rm0ny · 21 May 2016 at 09:22

This would guarantee my next GPU purchase to be from EVGA, if they did AMD cards. However, if they start, they will certainly get my business.

Troezar · 21 May 2016 at 10:08

h4rm0ny said:
This would guarantee my next GPU purchase to be from EVGA, if they did AMD cards. However, if they start, they will certainly get my business.

Agreed I've said the same. Maybe they have an exclusive deal with Nvidia?

Itchytrigg · 21 May 2016 at 10:10

@smsmasters, yes they have a step-up program for UK/EU http://eu.evga.com/support/stepup/

I've been keeping my eye on the page, I've 30 days left so hoping the 1080 gets added to it before my time is up.

Ben @ EVGA · 23 May 2016 at 12:36

Itchytrigg said:
@smsmasters, yes they have a step-up program for UK/EU http://eu.evga.com/support/stepup/

I've been keeping my eye on the page, I've 30 days left so hoping the 1080 gets added to it before my time is up.

Hi guys

Sorry for the delay in my confirming here, Wife's birthday this weekend so no work was allowed!!

I can confirm step up programme will apply to GTX1080 and it will go live inline with the launch of GTX1080 as outlined by Nvidia.

Of course you will be placed into a queue system once you register for step up. Once you have registered for step - up if your 3 months passes you will still stay eligible though until you reach the front of the queue.

Once your step-up card is ready then you will pay the £ difference and return your old card in exchange for your shiny new GTX1080.

Of course there might be more questions but remember you need to have registered your card within 14 days of purchase in order to qualify.

Thanks
Ben