Soldato
You could have let her know you was just getting a coffee. That way she would have held the chat session.
I read it all. Yes, it was long winded but they offered to fix your phone for you, then you walked away and didn't reply.
In the time it took to have the conversation, you could have driven to the nearest Apple store and as it was in warranty, they'd have changed it on the spot.
Only painful aspect is reading your moan thread, if you don't have the common courtesy to let them know you will be afk, why expect them to wait around for you?
You come across as a bit of a ***** tbh.
I can totally understand OP's concerns, most people in this thread aren't being realistic. I do IT support and this sort of scripted/acting nonsense would be absolutely unacceptable round here. I'm expected to fix things as quick as possible, hang up and then I can doss around doing nothing as much as I want. Must be a pretty **** place to work if they have to resort to padding out support calls to make it look as if they've been working all day.
The reality is this is a 3 minute support call, tops.
2 hours to do some low level troubleshooting and find out someone's address is absolutely ridiculous.
Finally a man with sense of understanding.What I've been trying to say all along.I can totally understand OP's concerns, most people in this thread aren't being realistic. I do IT support and this sort of scripted/acting nonsense would be absolutely unacceptable round here. I'm expected to fix things as quick as possible, hang up and then I can doss around doing nothing as much as I want. Must be a pretty **** place to work if they have to resort to padding out support calls to make it look as if they've been working all day.
The reality is this is a 3 minute support call, tops.
2 hours to do some low level troubleshooting and find out someone's address is absolutely ridiculous.
I can totally understand OP's concerns, most people in this thread aren't being realistic. I do IT support and this sort of scripted/acting nonsense would be absolutely unacceptable round here. I'm expected to fix things as quick as possible, hang up and then I can doss around doing nothing as much as I want. Must be a pretty **** place to work if they have to resort to padding out support calls to make it look as if they've been working all day.
The reality is this is a 3 minute support call, tops.
2 hours to do some low level troubleshooting and find out someone's address is absolutely ridiculous.
If you had been in a store talking to a salesperson, that you felt was being too slow and taking too much of your time... would you just walk off to get a drink then too?? Leaving them mid sale/help, with no clue what you are up to??