Im with Origin broadband signed up with them because I wanted to support a small local company (big mistake) I've had issues from day one, much slower speeds then promised, when i called to confront them about it they told me that was not the speed offered, not being able to cancel because the cooling off period had passed so i stuck with it.
Now i've not had internet for the past 3 days, waiting times of 90 mins and keep getting discount before speaking stage 2 support (ive called about 28 times) I finally spoke to the stage 2 team who have told me its a cabinet issue someone will be taking a look but they dont know how big the issue is or how long it will take, it could be a day or a few weeks.
Ive spoken to 2 people in the cancellation team, the first person has told me I cant cancel im still in contract and i should not have any problems my broadband is free anyway, which I replied my line rental is not and its not much use for anything else, then he told me ofcom allows them 8 weeks to fix a issue so i cant cancel without the cancellation fee. he did pass me to stage 2 tech support who cut me off.
I spoke to someone again in the cancellation team again and they told me again they have 8 week to fix the issue and i can cancel without the cancellation fee's
What are my rights,
I dont want pay 2 month bills and not have the service, I'm having to use mobile broadband which will not last long, I'm really unhappy with both the support and service.
what can i do ?
Now i've not had internet for the past 3 days, waiting times of 90 mins and keep getting discount before speaking stage 2 support (ive called about 28 times) I finally spoke to the stage 2 team who have told me its a cabinet issue someone will be taking a look but they dont know how big the issue is or how long it will take, it could be a day or a few weeks.
Ive spoken to 2 people in the cancellation team, the first person has told me I cant cancel im still in contract and i should not have any problems my broadband is free anyway, which I replied my line rental is not and its not much use for anything else, then he told me ofcom allows them 8 weeks to fix a issue so i cant cancel without the cancellation fee. he did pass me to stage 2 tech support who cut me off.
I spoke to someone again in the cancellation team again and they told me again they have 8 week to fix the issue and i can cancel without the cancellation fee's
What are my rights,
I dont want pay 2 month bills and not have the service, I'm having to use mobile broadband which will not last long, I'm really unhappy with both the support and service.
what can i do ?