elderly neighbours laptop compromised

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30 Nov 2003
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Neighbors PC running Windows 8 /windows defender she mainly uses it for hotmail and browsing qvc etc...bless her.

She ran into a simple issue not receiving hotmail from qvc and qvc told her to phone hotmail....she phoned the top google search result!!! and the douchebag after remotely connecting to the laptop advises she had been hacked and offered to fix for £170.

No money changed hands...she is poor. On checking her laptop I found a password recovery tool on her desktop as well as an empty notepad file with the hackers name as the title in the recycle bin. No longer able to log into her microsoft account / hotmail.

I am only a novice with this sort of thing I ran a full system scan and ran hijack this and all seemed ok however one day after recovering her microsoft account now unable to log in.

Advice appreciated on way forward though am guessing possible reinstall of windows and new microsoft account?
 
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