The Official Samsung Galaxy S7/Edge Thread

FishLicker · 13 Sep 2017 at 17:14

This is getting annoying my phone not getting updates.

lmfy2k said:
What network is your phone branded too?

Three who are nearly always last to release updates are on August 2017 security update

Unbranded and unlocked

Well I've just done a manual check and its downloading something. Don't know why it didn't do it automatically...

AndyMoody · 14 Sep 2017 at 16:10

I had a 486Mb update late last night via Vodafone. All installed and running fine.
Says current version is: G935FXXU1DQH5/G935FVFG1DQH1/G935FXXU1DQH6

Tachyon · 29 Sep 2017 at 14:30

Have an S7 Edge and just noticed that when the Always on Display is on, the entire screen has a slight glow to it as if it were an LCD panel in a dark room. It has only happened as I use the edge night clock feature and the phone screen has always been very black except for the clock. I've no idea what I've changed or why it has happened but would anyone have any clue as to how I can return the screen to how it's supposed to be.

Edit: Called into Samsung centre, screen replaced under warranty.

Quinnaay · 2 Oct 2017 at 13:23

My phone must be dieng it's only 1 year old and I'm still get huge lag and black screens when trying to wake the phone up and do things.

Also just experienced a strange battery drain was in 30% put in battery saver and it shot down to 3% never seen that before. Also only getting 2.5hrs screen on time in 7 hours from a full charge. My last Samsung I think this one had them all since the S5 too.

Destination · 2 Oct 2017 at 20:09

It wasn’t installing updates or similar during this time was it?

Quinnaay · 2 Oct 2017 at 20:29

Hikari Kisugi said:
It wasn’t installing updates or similar during this time was it?

no mate, i literally put it on power saving mode and it crashed from 30% to 3... im only averaging around 9hrs (2hrs SOT) too these days used to get a full day out of it at the start of its life.

chaparral · 2 Oct 2017 at 21:24

Quinnaay said:
My phone must be dieng it's only 1 year old and I'm still get huge lag and black screens when trying to wake the phone up and do things.

Also just experienced a strange battery drain was in 30% put in battery saver and it shot down to 3% never seen that before. Also only getting 2.5hrs screen on time in 7 hours from a full charge. My last Samsung I think this one had them all since the S5 too.

Have you tried doing a hard reset to see if it helps ?

Quinnaay · 2 Oct 2017 at 22:02

chaparral said:
Have you tried doing a hard reset to see if it helps ?

no, such a chore putting everything back on

may have to though

ShiWarrior · 3 Oct 2017 at 15:40

how much can you pick up the S7 edge for these days (new) im after a new phone..

V_R · 4 Oct 2017 at 09:38

I had another update last night. Now on G935FXXU1DQIC, still August security patch though, lol.

413x · 4 Oct 2017 at 21:01

chaparral said:
Had my S7 edge a little over a year now and it still super fast

Things like the camera opens straight away when I double click the home button..
Unlock is instant no delay..

Sounds like you need to do a hard reset of your S7 edge or workout which app or apps you have installed is slowing it down..

I did not know you could open cam like that lol

Quinnaay · 4 Oct 2017 at 21:21

hard reset earlier will see how it performs.

Scope · 10 Oct 2017 at 18:35

With any luck I should have my S7 Edge back from the repair center any day now..

Early 2017 I manually installed Android 7 prior to getting it OTA - since then I NEVER had a single update pushed to the phone.. SO, before starting to use it again, whats the best version to install (it was purchased from o2) so that I get future updates as they are rolled out.?

B&W · 11 Oct 2017 at 20:47

Been just over a year I've had this, and I've got the pink line problem.

Can't get it fixed by Samsung because I have a crack on the rear glass. So annoying, really putting me off buying one next time.

Don't know whether to sell it or send it in for repair. Either way can't see it worth much anymore.

Scope · 12 Oct 2017 at 09:33

B&W said:
Been just over a year I've had this, and I've got the pink line problem.

Can't get it fixed by Samsung because I have a crack on the rear glass. So annoying, really putting me off buying one next time.

Don't know whether to sell it or send it in for repair. Either way can't see it worth much anymore.

Have they told you they dont fix it due to the crack? I've just sent mine in for a pink line problem (mine is 18 months old), although mine does not have any cracks, etc, it was never asked when I spoke with Samsung support.. It looks like it has been fixed (not had it back yet), but no idea what they did in the end.. Hopefully they replaced the front screen, as I had a faint scratch in it I could do without.

B&W · 12 Oct 2017 at 10:21

Scope said:
Have they told you they dont fix it due to the crack? I've just sent mine in for a pink line problem (mine is 18 months old), although mine does not have any cracks, etc, it was never asked when I spoke with Samsung support.. It looks like it has been fixed (not had it back yet), but no idea what they did in the end.. Hopefully they replaced the front screen, as I had a faint scratch in it I could do without.

That's what the guy on Samsung chat told me, he said if there are signs of physical damage then they classify it as damage by the customer and hence payable by customer.

I guess I'll get some insurance and if it does die in the next 12 months at least I won't have a brick.

Scope · 12 Oct 2017 at 12:43

Scope said:
With any luck I should have my S7 Edge back from the repair center any day now..

Early 2017 I manually installed Android 7 prior to getting it OTA - since then I NEVER had a single update pushed to the phone.. SO, before starting to use it again, whats the best version to install (it was purchased from o2) so that I get future updates as they are rolled out.?

Is anybody able to answer this? Or do I just get the latest BTU and hope for the best?

lightbulb · 12 Oct 2017 at 13:19

B&W said:
That's what the guy on Samsung chat told me, he said if there are signs of physical damage then they classify it as damage by the customer and hence payable by customer.

I guess I'll get some insurance and if it does die in the next 12 months at least I won't have a brick.

Maybe if you have one of them Samsung repair centres nearby, pay to get the back replaced, I think I paid £40, just to keep my warranty. Then send it in to the remote repair centre. Downside is that it could be £40 wasted as they might record the pink line issue was present during the back repair and this would be on the same system of the repair centre that you'll send the phone to for the pink line repair.

Scope · 12 Oct 2017 at 16:17

Scope said:
Is anybody able to answer this? Or do I just get the latest BTU and hope for the best?

No need, it turns out Samsung automatically update to the latest firmware when devices are in for repair.

They updated to XEU version G935FXXU1DQIC.

B&W · 12 Oct 2017 at 17:16

lightbulb said:
Maybe if you have one of them Samsung repair centres nearby, pay to get the back replaced, I think I paid £40, just to keep my warranty. Then send it in to the remote repair centre. Downside is that it could be £40 wasted as they might record the pink line issue was present during the back repair and this would be on the same system of the repair centre that you'll send the phone to for the pink line repair.

Yeah or I could flog it for £200 if I'm lucky (seems unlikely the condition it is).

**** The Official Samsung Galaxy S7/Edge Thread ****

The Official Samsung Galaxy S7/Edge Thread