Help setting up Broadband Quality Monitor

Stu · 15 Dec 2017 at 08:55

I'm on Sky ADSL and I'm trying to setup a Broadband Quality Monitor on ThinkBroadband, but the graphs are coming back all red. I don't think the setup tool is selecting the correct IP address, and is identifying the IP address of my desktop PC rather than my modem/router. Not sure if this matters, but I have a cabled connection from my router to another router, which is acting as a switch/AP, into which my PC is connected.

The router has ticks next to "Respond to Ping on Internet WAN Port" and "Respond to Ping on Internet WAN Port(IPV6)".

How do I work out the correct IP address for the monitor?

ChrisD. · 15 Dec 2017 at 09:04

https://www.whatismyip.com/

Stu · 15 Dec 2017 at 09:09

ChrisD. said:
https://www.whatismyip.com/

I tried that... again, it seems to be giving me a device specific IP address, because I get a different result using my desktop, tablet and phone.

ChrisD. · 15 Dec 2017 at 09:14

You internal device IP addresses are not exposed to the internet. You need to use the address that the site above gives you.

Stu · 15 Dec 2017 at 09:18

I have tried the address from whatismyip, but I am getting a totally red graph.

Why are my devices getting different IP addresses from whatismyip?

pepp77 · 15 Dec 2017 at 09:25

If you have one internet connection then unless you have a line with multiple IPs and a firewall/router that can do outbound NAT, all of your internal devices will have the same IP address on whatsmyip.

Stu · 15 Dec 2017 at 09:34

I can't offer up an explanation...

When I go to whatismyip using my main PC I get this:

Your IP Address Is:
2a02:c**:2b**:8d00:ac7f:94d5:3c60:af78

When I use my tablet (connected to home wifi) I get this:
Your IP Address Is:
2a02:cc**:2b**:8d00:7867:81ff:c2f3:86e6

And my phone gets a different result again. I have noted that the first 4 sets of numbers/letters are the same for all devices, and the next 4 are different for each device.

(I've hidden a couple of numbers for security.)

geuben · 15 Dec 2017 at 09:37

That's an IPv6 address. The tools you are using might not work with IPv6 addresses.

ChrisD. · 15 Dec 2017 at 09:40

Your router might show its external IP.

I'm not sure if TBB can monitor IPv6.

Stu · 15 Dec 2017 at 09:44

The router settings page may show the IPv4 address that I need, but I don't know what I'm looking for among the many numbers.

pepp77 · 15 Dec 2017 at 09:45

On the Sky router turn off IPv6 DHCP.

ChrisD. · 15 Dec 2017 at 09:47

Stu said:
The router settings page may show the IPv4 address that I need, but I don't know what I'm looking for among the many numbers.

WAN/Internet IP address.

Stu · 15 Dec 2017 at 09:54

I got my IPv4 from here: http://whatismyip.host/my-ip-address-details

Working now

Thanks for the help!