Associate
I booked our Fiesta in with the local dealer for today as one of the coil springs snapped over Christmas. It was only the bottom turn of the spring, but with the MOT due on the 10th wanted to get it sorted. I booked the car in to get the spring replaced and also asked them to MOT it.
I explained to two members of staff over the phone and in person that the spring was broken and needed replacing.
The dealer called this evening to say the car is ready and I am due to collect tomorrow. However, I have checked the MOT history this evening and for reasons which escape me, it would appear they MOT'd the car first and failed it on the spring, before replacing the spring and issuing a pass with no advisories at all.
I know I am being picky, but am I able to request removal of the seemingly unnecessary fail recorded in the history.
I explained to two members of staff over the phone and in person that the spring was broken and needed replacing.
The dealer called this evening to say the car is ready and I am due to collect tomorrow. However, I have checked the MOT history this evening and for reasons which escape me, it would appear they MOT'd the car first and failed it on the spring, before replacing the spring and issuing a pass with no advisories at all.
I know I am being picky, but am I able to request removal of the seemingly unnecessary fail recorded in the history.