RX570 Driver issue

Minibiker · 8 Apr 2018 at 12:51

Hi all

Having an issue with my GPU, When I go to run PUBG it pops up with a message saying DX11 feature level 10.0 required, I've got the latest drivers installed and in computer management it shows the GPU but it has an exclamation mark on it...

What do I do? :confused:

Oh Ed not again. · 8 Apr 2018 at 13:01

Is the card secondhand per chance and sports a modded BIOS, or have you modded the BIOS yourself?

Minibiker · 8 Apr 2018 at 13:03

@randal Bought it of MM last week, all ive done is put it into the motherboard and installed it

Oh Ed not again. · 8 Apr 2018 at 13:07

If it was previously used for mining, there's a good chance it had a modified BIOS on it to get tighter strap timings.

If so, this knocks the checksum out on the BIOS which the driver detects and won't start. The behaviour you've noted in Device Manager is consistent with this. If this is the case you'll need to either:

a) restore the BIOS to it's factory (if it's a Sapphire RX570 ITX Pulse, I can help you out here)
b) Patch the driver during installation time, search for atikmdag-patcher.

Minibiker · 8 Apr 2018 at 13:10

randal said:
If it was previously used for mining, there's a good chance it had a modified BIOS on it to get tighter strap timings.

If so, this knocks the checksum out on the BIOS which the driver detects and won't start. The behaviour you've noted in Device Manager is consistent with this. If this is the case you'll need to either:

a) restore the BIOS to it's factory (if it's a Sapphire RX570 ITX Pulse, I can help you out here)
b) Patch the driver during installation time, search for atikmdag-patcher.

How do I restore BIOS to factory? Also is the patcher a download file I need to search for?

Oh Ed not again. · 8 Apr 2018 at 13:12

ATI WinFlash is your friend for BIOS flashing. But you will need the original BIOS. You may find it here: https://www.techpowerup.com/vgabios/

As b), the driver patch is call atikmdag-patcher. Google about there are several guides.

Minibiker · 8 Apr 2018 at 13:53

Ive opened ETS2 and it loads up but is very jerky :confused:

p5ychonaut · 8 Apr 2018 at 15:56

Can you post a screenshot of GPU-Z on your system?

Minibiker · 8 Apr 2018 at 16:00

Is that any use bud

p5ychonaut · 8 Apr 2018 at 16:12

The fact there's missing driver information suggests there's definitely some sort of software issue.

Mine for example, I've got the same driver version but it is recognised as Adrenalin etc:

Before we start looking at flashing the card BIOS have you tried the Clean Install option on the Adrenalin Software installer? And if that doesn't work could you try DDU?

Also, you mention there's an exclamation in Computer Management, have you got an error message in the properties of the Device such as Code 43?

Minibiker · 8 Apr 2018 at 16:14

@p5ychonaut done a clean install on the software.. How do i do a DDU

p5ychonaut · 8 Apr 2018 at 16:29

Minibiker said:
@p5ychonaut done a clean install on the software.. How do i do a DDU

DDU or "Display Driver Uninstaller" can be found here:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Just to check, you don't have anything like client Hyper-V enabled in Windows 10? That's been known to cause similar issues sometimes.

If DDU doesn't work we can then move onto flashing a stock video BIOS as suggested by @randal.

p5ychonaut · 8 Apr 2018 at 16:33

Assuming the version is reporting correctly and you have a Gigabyte card you appear to have the normal BIOS anyway

https://www.techpowerup.com/vgabios...el=RX+570&interface=&memType=&memSize=&since=

Minibiker · 8 Apr 2018 at 16:36

p5ychonaut said:
DDU or "Display Driver Uninstaller" can be found here:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Just to check, you don't have anything like client Hyper-V enabled in Windows 10? That's been known to cause similar issues sometimes.

If DDU doesn't work we can then move onto flashing a stock video BIOS as suggested by @randal.

No Hyper-v enabled, DDU didn't seem to do anything for me either

What shall we try now?

p5ychonaut · 8 Apr 2018 at 16:42

Is this how it is appearing in Device Manager?

Minibiker · 8 Apr 2018 at 16:45

p5ychonaut said:
Is this how it is appearing in Device Manager?

Yeah that's right bud

p5ychonaut · 8 Apr 2018 at 16:58

You got a partition or another drive you can try a separate Windows install on? Also is it in the top x16 slot of your motherboard, got any other PCIe cards? Also, is the motherboard bios current?

p5ychonaut · 8 Apr 2018 at 17:06

Once everything else is exhausted it does appear a VBIOS flash, as @randal said, has fixed the same issue for other people, even though it should be the same version. Has the MM seller indicated they flashed the card in any way?

https://community.amd.com/thread/220515

Minibiker · 8 Apr 2018 at 17:22

p5ychonaut said:
You got a partition or another drive you can try a separate Windows install on? Also is it in the top x16 slot of your motherboard, got any other PCIe cards? Also, is the motherboard bios current?

I only have the one SSD in my system currently with windows on, GPU is in the only x16 slot with no other slots used except the RAM etc, How will I find out the current motherboard bios and if its the latest?

p5ychonaut · 8 Apr 2018 at 17:58

Download CPU-Z for the system information, and check the manufacturer's support pages for your motherboard to see if there's a new BIOS.