I'll be in WF1.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Associate
ah you might get lucky depending where abouts
Fingers crossed then! Not a lot I can do about it anyway haha.
Associate
Well after some tinkering and some swearing i managed to deduce the power levels are way out of spec and have been since april I have fixed it today will let you know how it goes lol
I don't think that the SH3 will ever be fixed. The chipset is flawed.
Associate
just signed on their 100mb deal. booked installation on end of July. It possible to check if my area is oversubscribed?
Permabanned
Seems ok for me at the moment. Just need newer firmware.
Associate
https://www.speedtest.net/my-result/d/b5df6bba-dbcc-4d19-ae65-1707daa698eb
with superhub my laptop/ipads got 150mb max over wifi, this result (385mb) is as far away from my router I can be in my house.
Replaced with the tplink archer V2 with the virgin in modem mode.
with superhub my laptop/ipads got 150mb max over wifi, this result (385mb) is as far away from my router I can be in my house.
Replaced with the tplink archer V2 with the virgin in modem mode.
ok I just had a horrid 30min with virgin over the phone, I am so fuming not sure where to start.
For the last 2 months my internet has been out for 6-7 hours at at time constantly dropping out about 60% of the time i would estimate. They have applied compensation to my account of £5 and that is just not good enough, next monday a senior engineer whatever that means is going to come out and look at my line and that makes 7 times in two months. I explained to them that every day i take off work to be at home for an engineer is earnings i loose and secondly offcome state that you have to compensate me for days I dont have internet. £5 a months is just going to cut it.
apparently even if i have internet outage for few hours a day and use it the rest this is considered as a day I do not have to receive compensation for.
next i asked for a log of all the dropouts I have and they told me they dont have such a log and cannot help me with it. The customer service was so rude and send me to technical without even telling me, technical tell me my internet is good and compensation i received it good enough
I am gong to ask my bank to as under the driect "debit indemnity" to reverse the direct debits and i will close it my self. Virgin can go take a running jump. I will also cancel my virgin gym and my father virgin phone contract. If they send me a bill then i will take them to a small claims court, Bloody morons.
Is there anyway i can obtain a log of all my dropouts for last few months? I know they have this information.
They should not be able to treat customers like this and with this kind of service, this is not some 3rd world country.
For the last 2 months my internet has been out for 6-7 hours at at time constantly dropping out about 60% of the time i would estimate. They have applied compensation to my account of £5 and that is just not good enough, next monday a senior engineer whatever that means is going to come out and look at my line and that makes 7 times in two months. I explained to them that every day i take off work to be at home for an engineer is earnings i loose and secondly offcome state that you have to compensate me for days I dont have internet. £5 a months is just going to cut it.
apparently even if i have internet outage for few hours a day and use it the rest this is considered as a day I do not have to receive compensation for.
next i asked for a log of all the dropouts I have and they told me they dont have such a log and cannot help me with it. The customer service was so rude and send me to technical without even telling me, technical tell me my internet is good and compensation i received it good enough
I am gong to ask my bank to as under the driect "debit indemnity" to reverse the direct debits and i will close it my self. Virgin can go take a running jump. I will also cancel my virgin gym and my father virgin phone contract. If they send me a bill then i will take them to a small claims court, Bloody morons.
Is there anyway i can obtain a log of all my dropouts for last few months? I know they have this information.
They should not be able to treat customers like this and with this kind of service, this is not some 3rd world country.
Associate
Don't know how you'd get a log of your past drops other than downloading the logs from the router. I'd suggest you set up a thinkbroadband monitor on your line to monitor it from now though.
https://www.thinkbroadband.com/broadband/monitoring/quality
https://www.thinkbroadband.com/broadband/monitoring/quality
This is the Broadband Monitor of my internet and this is from yesterday to today and this was one of my better internet days, usually is much worse than this.
https://www.thinkbroadband.com/broa...d99c161f1dbb4e9fee959b6c55cba58f11-02-07-2018
this is my internet for the last 2 months has been even worse than this, to be honest its been something like this since January.
anybody have the CEO's office address?
https://www.thinkbroadband.com/broa...d99c161f1dbb4e9fee959b6c55cba58f11-02-07-2018
this is my internet for the last 2 months has been even worse than this, to be honest its been something like this since January.
anybody have the CEO's office address?
Last edited:
Associate
Sheeeeeeet!
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Thats mine for today
Thats mine for today
Soldato
Soldato
Also had the update.
Thank you so much for that.
A senior engineer came out yesterday and have told me I must get line replacement from the box to my house, about 100m worth. Out of 7 engineers he was the most helpful.
Customer complaints phones me and as a good will gesture have credited my account for 2 months they told me I have high utilisation in the area and if i want I can leave virgin without any cancellation fees. If after this fix my internet is bad, then i will have to leave virgin, but will have to go back to normal ADSL line, unfortunately they are my only fibre optic provider. After 2 months of constant calls and complaints and 7 engineers they finally do something.
just to get an idea of what i am going through internet wise here is a typical day for me
https://www.thinkbroadband.com/broa...09e2ff421a310bbbda6d1585f8d88bfb5e-03-07-2018
I am still reluctant to believe this will fix my issues, i hope it does but not sure.
Thanks for all for suggesting the broadband monitor, its helped me so much.
Also on Software version : 9.1.116.608