Do I do it against ebay or buyer?maybe start the small claims process ?
https://www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim
Do I do it against ebay or buyer?maybe start the small claims process ?
https://www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim
I emailed him to tell him I’d send my own courier and what time would be bestWhy didn't you send the returns label? I don't think you mentioned the reasons for not following the process.
I emailed him to tell him I’d send my own courier and what time would be best
I emailed him to tell him I’d send my own courier and what time would be best
My brothers just had the same issue with a rog swift he sent a label and never received the item back both PayPal and eBay went to the buyers favour ..That's no good, that's not eBay's process, you should have just sent the returns label like ebay requested you to do, as I said before, if you had of done this, he would then get 10 days to print the label and return the item, if he fails to do that, you get the money back, one way or another you get the money or the goods, but you didn't follow ebays return rules, so lost out on both.
Not worth it for 100 quid just annoying that people do thissmall claims court?
My brothers just had the same issue with a rog swift he sent a label and never received the item back both PayPal and eBay went to the buyers favour ..
he is trying to fight it .. but he phoned me this morning and said they didn't want to know .. he is about £400 out of pocketThey shouldn't of, not if he sent the label via the dispute system, when you accept the return / dispute, it gives you the option to create a returns label there and then to send to the buyer for them to print off, ebay just invoice you for the cost of the returns label, its a royal mail tracked label so both you and ebay can keep an eye on the return, they can also see when the buyer accesses the label and prints it off, so they can see if he's returned it or not, ebay told me on the phone for a recent issue I had with a motherboard, that if he doesnt send my item back, with the label they created for me on my behalf, the case would be awarded in my favour.
he is trying to fight it .. but he phoned me this morning and said they didn't want to know .. he is about £400 out of pocket
Very true, unfortunately. I stopped selling hardware on ebay a few months back because of the sheer number of people spuriously returning items, often after damaging them, simply made it unviable. One thing that always made me laugh in despair was people buying items I'd clearly marked 'for parts' and 'not working' and then opening a case against me because the part, amazingly, wasn't working. And ebay always sided with the buyer - on the final occasion it took them less than 3 minutes to decide against me.This is exactly why I stopped selling PC stuff on Ebay a while back (as in several years ago)! If it's not an out and out scammer, then you get some twonk that doesn't have a scooby on how to fit / use / install the component / damages it etc. etc. Then tries to make a claim. And as anyone that has used Ebay for some time will know, Ebay/PAYPAL pretty much always side with the buyer, however crazy their claim/s are. Been then, been screwed myself.
User is dffvfff
Name: Gan Zheng from oxford