Virgin Media Discussion Thread

covenantuk · 10 Oct 2018 at 10:05

danlightbulb said:
Hi guys, can someone explain this to me please because its beyond me.

All of a sudden today I can't connect to wifi at home using my phone, on my Virgin router/modem. Was working fine previously. I normally use my PC over ethernet but also tested if I could connect via wifi on this and it didn't work either, meaning it must be the router.

So I phone up Virgin Media to speak to the tech support, and there is an automated message saying the following:

"Customers nationally may be experiencing difficulties connecting to their wifi at the moment....etc"

Now, how can it be possible that a NETWORK side issue, prevents me from connecting to my home wifi. How is this in any way externally influenced? I just don't get it.

Thanks

I expect Virgin pushed out a firmware update that's goosed wifi connectivity.

Yet another reason I put my Virgin SH into modem mode and run my own router/wifi

covenantuk · 10 Oct 2018 at 10:08

Psycho Sonny said:
75Mbps

when i run the tp link connectivity tool thing it says they are connected to each other at much higher speeds like 600-800 however no speed test can make them run at even a quarter of that.

homeplugs are great for ping and less than 100MB connections. for bandwidth they are poor.

Not true - I get 35MB/s out of mine easily pulling game updates from Steam - 290mbps - well over the 100mb mark.

chroniclard · 10 Oct 2018 at 10:22

Gah, connection has been awful for several weeks, going down several times a day. :mad:

Worst period of bad connectivity I have had in 20 years with Virgin(NtlWorld).

Almost tempted to bin them off but can only get crappy slow fibre, sub 50meg

Showboat · 10 Oct 2018 at 13:53

Virgin finally called me on my mobile 10 days before contract being terminated.
He started asking me to confirm personal details for "data protection", when i refused he seemed genuinely baffled. I told him he had cold called me, and i'd no idea who he really was... We were in a standoff and we ended the call.

In this day and age i cannot believe they cold call you and ask you for personal details before they will engage with you.
I looked up the number after the call ended and it looks like it was genuinely from virgin.

I've already got a contract with sky starting soon, so not over fused and feel they need to sit in time out for 18months

MartinPrince · 10 Oct 2018 at 14:41

Got a call from retentions yesterday, they offered £28 / month for the 350Mb broadband with £50 credit, which I accepted.

Psycho Sonny · 10 Oct 2018 at 14:45

covenantuk said:
Not true - I get 35MB/s out of mine easily pulling game updates from Steam - 290mbps - well over the 100mb mark.

It all depends on the layout of your home and the wiring.

My downstairs is separate from upstairs. My router is downstairs and my PC is upstairs. They are on different circuits. So it has to go through the breaker board which kills performance.

For me the ping is great. Bandwidth is okay. I honestly would be better off downgrading to 100MB but I wouldn't save much if anything. I pay like £36 for 350MB they would want around £32 a month for 100MB so it makes zero sense to downgrade especially as the upload comes in handy with all my cameras and other devices, etc.

xb8browney · 11 Oct 2018 at 15:26

Finally got my rentions call

£39pm £50 credit vivid350 and some phone package.

Not sure how you got it at £28 ^^^

Mujja · 11 Oct 2018 at 15:53

I think I'm paying £42 for 200Mb with Talk Weekends. Never use the landline so will go for a lower package if there is one.
Happy with 200Mb, uptime and latency so don't want to leave but will give retentions a call over the next few days.

Kol · 11 Oct 2018 at 16:18

Smok3y said:
They've told me to expect a pre paid bag to send stuff back in. Not turned up yet.

I had the same as above @kmax86 ... Keep an eye out, I had to re request the packing four times and they still tried to charge me £40 for not returning once the item had been delivered.

MartinPrince · 11 Oct 2018 at 16:24

xb8browney said:
Finally got my rentions call

£39pm £50 credit vivid350 and some phone package.

Not sure how you got it at £28 ^^^

I was paying £40 for the 350Mb BB, Basic Phone and Basic TV package. When the guy called he checked and saw that we never really watched the TV and had never made a phone call (I only took them so that I could get the 350Mb for that price). I asked how much if we drop those two and just kept the BB and he came back with £28 /month.

I was umming and ahring over that at first and then he offered a £50 credit to seal the deal with no price rises for 18th months though it is a 12 month contract. At least you're aware of what they can do.

PS. He would have done it with phone package for £35

kmax86 · 11 Oct 2018 at 17:05

Kol said:
I had the same as above @kmax86 ... Keep an eye out, I had to re request the packing four times and they still tried to charge me £40 for not returning once the item had been delivered.

Thanks. I was told the same with the prepaid bag.
I was planning on keeping it like other ISPs but it seems they are keen on getting it back.

xb8browney · 11 Oct 2018 at 17:37

MartinPrince said:
I was paying £40 for the 350Mb BB, Basic Phone and Basic TV package. When the guy called he checked and saw that we never really watched the TV and had never made a phone call (I only took them so that I could get the 350Mb for that price). I asked how much if we drop those two and just kept the BB and he came back with £28 /month.

I was umming and ahring over that at first and then he offered a £50 credit to seal the deal with no price rises for 18th months though it is a 12 month contract. At least you're aware of what they can do.

PS. He would have done it with phone package for £35

39 is still less than the 44 it was last year so I'm still paying less

ssmacc · 11 Oct 2018 at 22:05

I've seen the 350Mb for £42 as a new customer, I'm currently with Sky...whats the best way to try and get 350Mb for £28 as a new customer, through the website chat?

xb8browney · 11 Oct 2018 at 23:09

ssmacc said:
I've seen the 350Mb for £42 as a new customer, I'm currently with Sky...whats the best way to try and get 350Mb for £28 as a new customer, through the website chat?

Put your cancellation in.

ssmacc · 12 Oct 2018 at 08:36

xb8browney said:
Put your cancellation in.

Cancel Virgin? Tricky to cancel a service I've not got

Currently with Sky, was OK with paying £42 for Virgin 350Mb but obviously if its available for £28 I'd rather pay that.

Cheers,

MartinPrince · 12 Oct 2018 at 11:28

ssmacc said:
Cancel Virgin? Tricky to cancel a service I've not got

Currently with Sky, was OK with paying £42 for Virgin 350Mb but obviously if its available for £28 I'd rather pay that.

Cheers,

There's a Virgin employee that has posted several times and he has done mates rates for new customers only which will apply to you. I think that is the best deal you might get but I am not sure it will be as good as £28 (I think was lucky) but it's worth a try to see how you get on.
See here https://forums.overclockers.co.uk/posts/32113122

ssmacc · 12 Oct 2018 at 11:57

MartinPrince said:
There's a Virgin employee that has posted several times and he has done mates rates for new customers only which will apply to you. I think that is the best deal you might get but I am not sure it will be as good as £28 (I think was lucky) but it's worth a try to see how you get on.
See here https://forums.overclockers.co.uk/posts/32113122

Thanks for the info, will send a speculative PM later.

benjii · 12 Oct 2018 at 12:50

MartinPrince said:
Got a call from retentions yesterday, they offered £28 / month for the 350Mb broadband with £50 credit, which I accepted.

xb8browney said:
Finally got my rentions call

£39pm £50 credit vivid350 and some phone package.

Not sure how you got it at £28 ^^^

How long did it take? Also, was it to your mobile or landline?

xb8browney · 12 Oct 2018 at 12:59

benjii said:
How long did it take? Also, was it to your mobile or landline?

Mobile, they called 3 times about 2 weeks

MartinPrince · 12 Oct 2018 at 13:34

benjii said:
How long did it take? Also, was it to your mobile or landline?

They will call which ever number is registered on their system so I would check that. I thought it was mine number but turned out it was my girlfriends and they had called her a few times before without her answering before I released who it was. They call normally within a week.