EA /Xbox Linked account problems.

Associate
Joined
25 Jan 2008
Posts
1,995
Anyone know how to poke EA and get them to help.

I've an EA / Origin account on PC , all good, 10 years old, can login fine, play games no problem.

I've just bought an Xbox One in the last few months, when i try and install an EA product, i.e. EA Access ,Battlefront 2, it fires up a logon screen with a very old email address thats still somehow linked to my Xbox Id, this will have been from 8/9/10 years ago when i first had a 360.

I need to somehow unlink the old email from my Xbox id on EAs side and hopefully link it to my current email that i have an EA account on.

I contacted MS who sent me to EA.

I've been on EA help via chat twice, filled out a webform 3 times with all the detail, but they just keep closing the cases with no helpful info. I've kicked off on Chat again and asked for it to be escalated and they keep saying fill out the form. It just feels like they are fobbing me off sending me round in circles.

Anyone had something similar and how the hell did you get EA India or wherever i'm talking to do something about it.
 
Associate
OP
Joined
25 Jan 2008
Posts
1,995
And heres the chat where they just disconnect. Losing my mind !

Thank you for contacting us. Swati will help you soon.
Swati
Thank you for contacting EA HELP, my name is Swati, may I start with your first name please?
you
Neil
Swati
Hi Neil, hope you are doing good. I can see that you have contacted us regarding some Restore account issue.
Swati
Can you please elaborate the Issue so that I can understand it well and will be able to provide you a better resolution?
you
Yes, you keep closing my cases with no detail as to why, this is getting incredibly frustrating
Swati
Neil, Firstly, I really would like to apologize on behalf of the previous adviser. Trust me, we really value our players and we really appreciate your gaming enthusiasm.We will surely provide you all the possible assistance.
Swati
Can you please elaborate the Issue so that I can understand it well and will be able to provide you a better resolution?
you
I have a PC account for EA, that works fine, my email address is [email protected]. my id is xxx, i have had this some time, all works fine no problem
you
I have an Xbox one
you
recently bought, when i try to access any EA product, i get shown a logon with [email protected]
you
this was an email addr I no longer have access to , probably set it up 10 years ago when i owned an Xbox 360
you
I've provided all this on the original chat and 2 cases ( and more ) yet i keep getting the cases closed with no helpful info as to why
you
my Xbox id is xxx, it was xxx previously
Swati
Oh that's concerning, I am sure that not able to attach your Gamer Tag xxx to you new Ea account can be really inconvenient. I will certainly look into this for you.
Swati
However, for that I’ll ask some questions to review and verify account and then I will investigate and resolve this issue for you. is that okay?
you
ok thanks
Swati
Thanks for the confirmation.
Swati
Neil, as you don't have the access to the email id [email protected], which is attached to your old EA account. so accordingly I would recommend you to kindly recover your account first. We do have a recovery form that can help you in getting the access back for your account.
you
Yes . ive done this twice and you keep closing the case and not telling me why
Swati
Did you receive any email ?
you
Yes. the same answer in the cases
you
Hey there. I’m Vincent and I’m the EA Help Specialist looking into your EA Account access issue. It looks like there was an issue with the information we received from your web-form.
you
Please go to the website (http://help.ea.com/account-recovery/web-form) and fill out the web-form again. Remember, the more details you can fill in the better! Your completed web-form will create a new case. I’m closing this current case, but we’ll contact you on the new case as soon as we can. Thanks for your help, and thanks for sticking with us while we review your request.
you
What is the problem, stop messing me about please
Swati
Neil, In this case I would request you to kindly fill all the details in the recovery form properly and please do not leave any space blank, because as per this email your form was rejected because of insufficient or may be some incorrect information.
you
WHAT INCORRECT INFORMATION !
you
This is farcical
Swati
I can totally understands your situation. However in order for us to make any changes to the account or to reveal any info related to the account we need to verify the ownership of the account. And it can only be done via email.
Swati
So please kindly recover your EA account first, so that we can proceed further with your issue.
you
What do you mean by email, your asking me to fill in a form on a webpage, i've done that twice
you
i'm clearly logged in on an EA account here
you
how can i escalate this please , as your delibrately sending me round in circles
Swati
Sure.
Swati
Please wait while I am transferring your chat.
Swati
It's almost done. Please stay connected.









Supervisor
Hi There. My name is Deepesh K. I am the available Supervisor. How may I help you today ?
you
Yes , ive been on chat tiwce, i've filled out 2 webforms and you keep closing the cases with no information as to why
you
This shouldnt be this hard
you
I'm trying to buy your products
Supervisor
First of all I would offer my apologies for any inconvenience caused here.
Supervisor
I will try my best to see if we can get this addressed.
Supervisor
Apologies once again that you had to contact us back and forth
Supervisor
but please understand my point here that we could not help you because the account was not verified.
Supervisor
Still I will put in my efforts in this case to see if we can get this done
you
Im sorry what do you mean by the account was not verified ? [email protected] ? or my current EA account [email protected]
you
Obviously i cant access [email protected] ,so cant verify or do anyhting at all with it
you
my current EA account is verified, i use it daily, i've had numerous sec codes sent to my mobile etc ?
Supervisor
Initially the account must have been verified that is the reason You would have been given the web form option
Supervisor
Yes I am talking about the account that is associated with the email : [email protected]
you
Unfortunately its probably 8/9/10 years since i've had access to that email, the only EA product i can remember having on the 360 was Bad Company 1, The service prodiver ntl, which is now Virgin, delete the account when you change ISP, so theres no way to get back to it
Supervisor
Let me check
Supervisor
This would take more than 2 to 3 mins
you
ok thank you
Supervisor
Your welcome
Supervisor
Please stay connected
you
thanks
Supervisor
Thank you for waiting
Supervisor
I have checked this case with one of the account recovery team myself to see if why the account web form request was declined.
Supervisor
Apologies sir since the information you have provided you is not sufficient enough to consider the account as verified
you
What information do you need, what on earth am i supposed to do, i have an Xbox i cant use EA games on because i had an account on the 360 8-10 years ago, that makes absolutely no sense

Supervisor
Apologies sir if I am sounding direct at all
Supervisor
But there is nothing much that can be done.
you
Im sorry i dont accept that, thats rubbish. Please tell me what information you actually need
We're sorry; Your chat session has disconnected due to a system or network error. You can re-connect to us by selecting your case in the 'My Cases' section of help.ea.com, clicking 'Notes', then selecting the button marked 'Contact Us'.
 
Associate
Joined
23 Feb 2017
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1,083
Location
Westleton
Crazy.

I had trouble as well, battlefront 2 wanted to use my xbox live email to login with no option to change it to my actual PC EA games email. I went through live chat and they had to change my EA games email to my xbox email so I could login just to play bf2.
 
Associate
OP
Joined
25 Jan 2008
Posts
1,995
Just spent another 40 mins on the phone, they've told me to goto MS and get them to somehow show proof that this was my account. Not surprisingly MS ( on the phone now ) say they cant do that other than what i can get from the microsoft account page .. which shows nothing usefull . Completely shafted. 3 hours so far arguing with people.

I can show i'm the gamer tag as i've still got it and i recovered it fine to my Xbox One / transferred fine to my current ms logon etc , i can receive messages on it, the email address are the same name i.e. first name last name @ ntlworld and gmail ( and sky) , i've said numerous times, why would someone called xxx xxx try to steal an xbox account from 8 years ago with the same name , same address, same location,but they are just not playing ball.
 
Caporegime
Joined
28 Oct 2003
Posts
31,842
Location
Chestershire
In the Account Management settings, it says you can't unlink Xbox 360 accounts. You can revoke Xbox One but not 360. But why can't you just overtype the old email and password details in your game with your new one? You can have multiple gamertags linked to a single EA account. I've got four or five Xbox 360 ones. It annoys me that I can't unlink them but they don't seem to prevent me from playing with the latest gamertag I use.

Or is it some peculiarity with Battlefront 2 that doesn't allow you to enter a new EA ID? I've only tried it with Mass Effect 2 and 3. What about clearing your Xbox 360 local storage on the console and forcing a profile download on this page? There's no way any game should be picking up previous login details on a fresh profile download.

EDIT: I might be getting confused thinking Battlefront II is an old Xbox game, not the new one.

EDIT2: I still a bit confused. Have you got two different email addresses? One for Origin and a different one for your Microsoft account?
 
Last edited:
Associate
Joined
23 Feb 2017
Posts
1,083
Location
Westleton
With battlefront 2 on xbox one it automatically uses your xbox email address with no option to change it. My EA origin account was made on my PC and is different from my xbox email. Tech support told me the only way to link it was to change my origin email to my xbox email, which they did and it works fine.

I just don't understand why bf2 automatically uses your xbox email with no option to change it, all you can do is enter a password so it creates a new origin account using your xbox email.

Seems silly to me, but hey this is EA I guess.
 
Associate
OP
Joined
25 Jan 2008
Posts
1,995
With battlefront 2 on xbox one it automatically uses your xbox email address with no option to change it. My EA origin account was made on my PC and is different from my xbox email. Tech support told me the only way to link it was to change my origin email to my xbox email, which they did and it works fine.

I just don't understand why bf2 automatically uses your xbox email with no option to change it, all you can do is enter a password so it creates a new origin account using your xbox email.

Seems silly to me, but hey this is EA I guess.

Yes exactly this problem, gave up but going to try adding more screenshots and have another go today .. .sigh (
 
Associate
OP
Joined
25 Jan 2008
Posts
1,995
So why can't you change the Origin email to match the Xbox email? Or vice versa?

The email account that appears linked to my Xbox id is a very old email addr probably from Circa 2008 when i bought a 360. I dont have access to the email acc itself nor can I logon to the Origin / EA logon via the web etc with that as username, you cant overide it on the Xbox its somehow linked on EA 's side to my Xbox username .. its an old ntlworld account , virgin delete old accs one you leave.

They keep sending security codes to that email for me to unlock it, but as i cant get to the email , doesnt help.

I want them to link it to my current Xbox /Microsoft email addr ( my gmail logon) or give me access so i can do it myself , its still the same id on Xbox as the old one , have Origin acc etc on PC with same email addr as i now use on Xbox ( my gmail acc ), but they wont do it and wont tell me what other info i need to give them, absolute *****

Only other option would be to start again with a new Xbox id completely, but have already bought a bunch of stuff / subscribed to Live / Game pass etc.
 
Caporegime
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Location
Chestershire
Have you got access to any other EA games that need a log in like Mass Effect 2 or 3 or Dragon Age: Origins? I wonder if you could link your Xbox gamertag to your new Origin account this way and then see if you get some kind of drop-down box in Battlefront 2 whereby you can pick an ID to choose from?
 
Associate
Joined
21 Jul 2007
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1,154
Location
Newcastle upon tyne
This has happened to me but with my PSN account and Xbox account. EA deleted my EA account told me everything linked would be unlinked, not the case. Told me to make another PSN and Xbox account which I had both far longer then a EA account. Basically I cant play EA games on Playstation or Xbox only PC. Hardly play EA to start with but.

Even tried asking for a contact number and they wouldn't give it to me.
 
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