Gents,
I have been having a bit of a nightmare with Citroen for the past 18 months and feel like I have no choice left but to go down a Section 75 route. Have any of you gone down this route before with respect to car purchases? How likely is it I will be able to obtain a full refund for the purchase price of the car?
Back story:
-Bought a new C4 Cactus in June 2017
-had some issues, paintwork, wrong handles, suspension
-bought it through carwow from a dealer in Bolton, been having it worked on in Citroen North London
-18 months on, suspension issue remains (rusty squeak every time the car goes over any uneven surface, horrible grinding noise on motorway). It makes driving intolerable in the car
-Official final response from Citroen North London this evening was and I quote "we've tried everything we can. We are of the opinion this is a design characteristic of the vehicle. If you want to reject the car you have to take this up with the Selling dealership".
Apart from the obvious, which is, it can't be a design characteristic for the car to sound like a rusty spike every time it goes over any bump or sound like someone is grinding a stone when traveling at high speed. If it was, why would you have admitted it for warranty work more than 20 times in 1 year? The response is ludicrous.
Equally ludicrous, the dealership in Bolt now want to have their chance to look at the car. Their initial response was, we don't remember selling you the car (yes, really), then "well why don't Citroen N.London refund it for you", then "well you need to send it back to Bolton so we can try to fix the problem". As if 25+ attempts by Citroen in North London wasn't enough...
Basically I've had enough and spoke with a Lawyer who said to me since I paid for the initial deposit on Credit Card just raise a Section 75 dispute and be done with it. Is it really this simple? Will I get a refund for an issue like this which doesn't stop the car from being able to be driven but makes you detest driving it in the first place? I mean, it's a brand new car for flips sake, shouldn't have to put up with this
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edit: click this link to see what I mean about the squeak. It sounds like this every time the car goes over any uneven surface or bump, and as loud inside the car as it is outside the car
https://uploadfiles.io/lnjxa
I have been having a bit of a nightmare with Citroen for the past 18 months and feel like I have no choice left but to go down a Section 75 route. Have any of you gone down this route before with respect to car purchases? How likely is it I will be able to obtain a full refund for the purchase price of the car?
Back story:
-Bought a new C4 Cactus in June 2017
-had some issues, paintwork, wrong handles, suspension
-bought it through carwow from a dealer in Bolton, been having it worked on in Citroen North London
-18 months on, suspension issue remains (rusty squeak every time the car goes over any uneven surface, horrible grinding noise on motorway). It makes driving intolerable in the car
-Official final response from Citroen North London this evening was and I quote "we've tried everything we can. We are of the opinion this is a design characteristic of the vehicle. If you want to reject the car you have to take this up with the Selling dealership".
Apart from the obvious, which is, it can't be a design characteristic for the car to sound like a rusty spike every time it goes over any bump or sound like someone is grinding a stone when traveling at high speed. If it was, why would you have admitted it for warranty work more than 20 times in 1 year? The response is ludicrous.
Equally ludicrous, the dealership in Bolt now want to have their chance to look at the car. Their initial response was, we don't remember selling you the car (yes, really), then "well why don't Citroen N.London refund it for you", then "well you need to send it back to Bolton so we can try to fix the problem". As if 25+ attempts by Citroen in North London wasn't enough...
Basically I've had enough and spoke with a Lawyer who said to me since I paid for the initial deposit on Credit Card just raise a Section 75 dispute and be done with it. Is it really this simple? Will I get a refund for an issue like this which doesn't stop the car from being able to be driven but makes you detest driving it in the first place? I mean, it's a brand new car for flips sake, shouldn't have to put up with this
----
edit: click this link to see what I mean about the squeak. It sounds like this every time the car goes over any uneven surface or bump, and as loud inside the car as it is outside the car
https://uploadfiles.io/lnjxa