No i just checked there is no dial tone.
The line is not active.
Gonna chase up zen to see what is going on.
The line is not active.
Gonna chase up zen to see what is going on.
Dumb question about rj 11 dsl cable
- Thread starter lltfdaniel
- Start date
That thing you've taken off looks like a fused connection unit with mains power behind it. I'd put the cover back on if you have anybody in the house that might shove their fingers behind it.
While you're unscrewing things, take the front off the Openreach socket and plug directly into the test socket.
While you're unscrewing things, take the front off the Openreach socket and plug directly into the test socket.
Associate
That other socket which you labeled "No idea" looks like a Fuse Spur faceplate. If it is screw it back on, might be live wires behind there 
Edit*beaten by @Caged
I started typing and then had to make my daughter a drink 
Edit*beaten by @Caged
I started typing and then had to make my daughter a drink
Well as of today an openreach engineer came over to test the line because my fiber is now activated as the engineer said,
He did his checks and now says that i defiantly need a new phone line put in because my current openreach socket is not working.
He said it was a waste of time because openreach should have checked the line before the engineer was sent out anyways they will contact us, and i told him that i was told by zen that i needed a new phone line put in and then later said that they found a line so i did not need a new phone line put in, so i don't know what the **** up was, whether it was open reach or zen but zen did say i needed a new phone line so yea from the start.
Explains why i heard no dial tone.
Dan.
He did his checks and now says that i defiantly need a new phone line put in because my current openreach socket is not working.
He said it was a waste of time because openreach should have checked the line before the engineer was sent out anyways they will contact us, and i told him that i was told by zen that i needed a new phone line put in and then later said that they found a line so i did not need a new phone line put in, so i don't know what the **** up was, whether it was open reach or zen but zen did say i needed a new phone line so yea from the start.
Explains why i heard no dial tone.
Dan.
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Soldato
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- 20 Oct 2008
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It's a well know fact that Zen are perfect and beyond reproach, so it must be BT's fault.
You'll at least have a chance to see their customer service in action and decide whether it's worth paying the extra for it.
It's a well know fact that Zen are perfect and beyond reproach, so it must be BT's fault.
You'll at least have a chance to see their customer service in action and decide whether it's worth paying the extra for it.
I agree, i was like what was going on, and i wrongly thought it was zen because first off they said i needed a new phone line and then later saying i didn't need a new phone line and these were emails from zen and here is me thinking about all the positive things people said about zen which is why i signed up for zen, so yeah it must be much more likely to be bt's fault, or a communication breakdown between zen and openreach.
Hopefully my house phone number get's switched over because the new phone line will have a different phone number you see.
So yeah in zen's defence they first off said i needed a new phone line, so they must have checked? - unlike openreach.
But with zens emails first saying i need a new phone line as have said and then saying i didn't need a new phone line as i have a phone line already i seriously thought zen was messing me about which i did think that.
But a little leeway, i don't know it must defiantly must be a communication break down between zen and open reach for sure so i don't know who to blame but the finger is pointing more towards openreach then zen because probably i think maybe zen was told by openreach that there was a phone line installed and did not need a new one put in and thus i got that email from zen about not needing a new phone line.
Either way zen was right all along that i needed a new phone line as confirmed by a bt open reach engineer after all that wasted time he came to the same thing - i need a new phone line, so zen thought i needed a new phone line and openreach well they did not thought i needed a new phone line as i had a phone line already so openreach is the culprit because of the way openreach treated this, they went ahead and did not check the line so yeah... so the open reach engineer wasted time checking the line and it is a dud, well a one thumbs up for zen on that one but would love to know about the way i was messed about with zens email saying i needed a new line and then saying i have a current line and didn't need a new phone line.
I think to book a appointment for an engineer it is handled entirely by open reach and not zen me thinks here, so open reach engineer to install the phone line not zen since zen rents openreach lines.
I think zens request got denied by open reach for a engineer to install a new phone line, i wish it was a bit more clearer then that.
Dan.
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Look on the bright side, because you pay a premium to be billed by Zen and they are seemingly reguarded as bordering on some sort of deity, then surely they will fall over themselves to compensate you for this oversight and turn your water into wine next time you have friends round
All sorted now broadband and phone is working.
The problem was corrosion on the line which was easily fixed.
You see i contacted zen this morning and the very same day open reach engineers were sent out which is very quick.
I am getting about 50-55 mbps on my line and 18 mbps upload either way the web pages load much quicker though when compared to virgin.
All we are waiting for now is for our household number to be transferred over to zen.
Dan.
The problem was corrosion on the line which was easily fixed.
You see i contacted zen this morning and the very same day open reach engineers were sent out which is very quick.
I am getting about 50-55 mbps on my line and 18 mbps upload either way the web pages load much quicker though when compared to virgin.
All we are waiting for now is for our household number to be transferred over to zen.
Dan.
Some speed test results.
As the above was not correct and was done in google chrome i have no idea why i got over 300mbps download unless i am missing something here i did this test couple of times and always got over 300mbps download.
Below is done in internet explorer and shows the correct speed.
As the above was not correct and was done in google chrome i have no idea why i got over 300mbps download unless i am missing something here i did this test couple of times and always got over 300mbps download.
Below is done in internet explorer and shows the correct speed.
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Soldato
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- 20 Oct 2008
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- 12,096
That all looks about right.
BT's own tests have never given me reliable results on any browser.
A bit of image cropping would be nice.
BT's own tests have never given me reliable results on any browser.
A bit of image cropping would be nice.
The internet is much more responsive when compared to virgin plus my ping times are lower at the least which is good, ping times where the reason why i jumped ship from virgin media to zen.
Sorry about the big images...
I could contact zen about my speeds because in picture below if it below their estimate i might be able to cancel zen.
Well... i think the rated download speeds vary with website but despite this i am happy with how responsive my internet is now.
Sorry about the big images...
I could contact zen about my speeds because in picture below if it below their estimate i might be able to cancel zen.
Well... i think the rated download speeds vary with website but despite this i am happy with how responsive my internet is now.
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,096
You need to wait for the line to stabilise.
Leaving Zen won't make the connection any faster (unless you go back to Virgin).
Leaving Zen won't make the connection any faster (unless you go back to Virgin).
I see, thanks for your input...i am new to this kind of thing.
You was right, about the line to stabilise, i am now getting faster speeds near the 60mbps minimum before that the max speed i would get would be 50mbps.
Well the open reach engineer who tested my line got 55mbps as he told me.
The router reports a bit higher speed as you can see in the picture above.
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I seem to think that it is not peak time, which is why i got a bit higher download speed.