It's an important question, and something we took into consideration. My wife is 7.5 months pregnant, and certainly doesn't need the hassle of us doing everything ourselves... which seems to almost always be the case with such online agents. I have a small company, and we've never been so busy. I work, work, work. I don't really have any spare time whatsoever - as such, spending ages chasing and chasing and chasing an online agent could have a material and detrimental impact if I have to spend time away from work. Everyone I've spoken to - and asked friends of friends, etc. - has said to stay away from online agents at all costs. The agent we're using to sell has recently purchased the agents we originally bought through, and I have to say that not only were they excellent, but they offered one of the most professional services of anything I've ever experienced. As surprised as I was, they were incredible.
If I had more time on my hands, I'd be happy to look into reducing costs as mush as possible, but I don't think it's a feasible option right now for us.