Quick eBay question

Philz0r · 8 Feb 2019 at 09:39

Sold some PC games on eBay, buyer wants a refund as they don't work on his PlayStation and wants a refund.

I didn't say in advert it was for PC, but by the pictures you can see it's a PC game.

https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.co.uk/ulk/itm/273574035332

Should I just refund him to save headache?.

tom_e · 8 Feb 2019 at 09:39

Philz0r said:
Should I just refund him to save headache?.

Yes.

Thekwango · 8 Feb 2019 at 09:42

Philz0r said:
Should I just refund him to save headache?.

Yes. and be prepared to receive his copy back that has been chewed by the dog!

Martynt74 · 8 Feb 2019 at 09:49

I think i'd at least challenge it. Although definitely make him pay postage!

.Lethal · 8 Feb 2019 at 09:51

To most of us here it's obvious it's for the PC. But for the sake of it I would suggest calling eBay for a quick 2 minute chat on the phone, they are good with these things and want to help buyers and sellers.

IDK why so many ask here instead. Everyone has a different opinion here.

Philz0r · 8 Feb 2019 at 10:11

My advert says no returns, can I use that to my advantage?.

Philz0r · 8 Feb 2019 at 10:14

.Lethal said:
To most of us here it's obvious it's for the PC. But for the sake of it I would suggest calling eBay for a quick 2 minute chat on the phone, they are good with these things and want to help buyers and sellers.

IDK why so many ask here instead. Everyone has a different opinion here.

Tried to ring, was on hold 15 minutes, gave up.

Swifty55 · 8 Feb 2019 at 10:16

For the sake of £20 just refund.

You didn’t really state what platform they were for.

Rannoch · 8 Feb 2019 at 10:18

Just refund to avoid the hassle for £20 and possible negative feedback.

200sols · 8 Feb 2019 at 10:33

Ebay will side with him anyway, no point calling.

Philz0r · 8 Feb 2019 at 10:59

got through to eBay and lady was very helpful, she said.

Keep in contact with the buyer and ask for proof that item is faulty, if his proof isn't upto scratch (like he's putting it in his PlayStation). Then you don't have to refund him, if he sends it back to you, when you receive it, get proof that it does work and we can step in and act on your behalf.

Diddums · 8 Feb 2019 at 11:00

Thekwango said:
Yes. and be prepared to receive his copy back that has been chewed by the dog!

^ this. Goldenballs is correct.

Thekwango · 8 Feb 2019 at 11:04

Diddums said:
^ this. Goldenballs is always correct.

ftfy

jpaul · 8 Feb 2019 at 11:29

Is this classified as digital media ? so no return could be a legtimate response, as he might have used/copied the license ?

if ebay said you do not need to accept a return, if he said it does not work on a playstation, and you never said it would,
then, is it just down to seller to decide if he wants to be friendly.

Philz0r · 8 Feb 2019 at 12:29

Kermit said:
Why didn't you specifiy PC/Windows games in the ad....lazyness?

Eitherway the buyer was just as lazy not to message you to check as while its fairly obvious for anyone that buys PS games that they don't come in Jewel cases, it wasn't obvious enough.

That said, I assume the cases contain the keys and as such you can't guarentee the buyer isn't trying it on, having copied the games and will subsequently use the them in the PC. Personally I'd advise the seller that its their mistake and if they aren't suitable to resell them themselves. If they open a dispute, clearly state in any responses (that ebay will be able to read if they have to make a discision) that the error is on the buyers part as while you didn't state they were PC games, you also didn't state they were for PS + keys could now be compromised.

thanks for the reply Kermit, I have no idea why I didn't mention PC, as on my other games I've sold in the past I've always mentioned PC/PSX etc.

I will make a note of the digital license if/when he emails me back.

The_Abyss · 8 Feb 2019 at 13:14

I'm really surprised that the eBay sales template doesn't force / prompt you to select the platform before listing.

sanaxe1 · 8 Feb 2019 at 13:16

Ask him to return the items first then refund.

Scania · 8 Feb 2019 at 13:19

I can’t believe how much you charge especially given you can get new (albeit Origin/Steam keys) copies of the same game cheaper on the bay if you look!

Capitalism at its best!

As for the buyer, up to you, refund for less hassle but I’d say you’ve every right to refuse due to the key being compromised etc never mind his stupidity

~Divine~Wind~ · 8 Feb 2019 at 15:01

Refund without a doubt.

Your ad doesn't specify platform
Neither do the images

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Quick eBay question

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