Ask to speak with accessibility when you call. They’re experienced in dealing with issues like this and will give you your options. They also have a bit more leeway and aren’t as strict about policy at times.
Great to hear!I though't I would give you an update, I spoke to the Accessibility Team at Sky yesterday, after Googling their direct number and I could not be happier with the service. They cancelled the TV package and kept the Phone and Broadband package in place until it's up for renewal in Sept this year.
Thank you for suggesting that I speak to Sky's Accessibility team, I would definitely recommend them to anyone else.
Hardly Sky's fault then but understandable.Well I left sky just over a month ago and I’m glad to be honest the internet is so bad none could offer me more than 4-7mb in my area so ended up going with virgin
Sky don’t control the Fibre rollout, Openreach do.It is there fault they said they would be getting fibre optic for the aplastic 5 years the cheeky buggers!
HD is standard on SkyQ - though some of the more niche channels can still be SD I believesorry, a little OT, but is HD separate to the 'Sky Q Experience'? So if you got the Sky Q experience you could have some things in UHD but not standard HD for many channels?
I guess a little more OT, does the Ultimate Mix Bundle come with HD? Can't stand the thought of watching non HD these days.
HD is standard on SkyQ - though some of the more niche channels can still be SD I believe
Have just double checked what we have - SiyQ experience is adding UHD for certain content by the looks of it - also looks like you need to add the HD pack for standard entertainment channels in HD - I would call them to clarify, they often have options over the phone that are not offered online (for example our package included the HD bit as standard and we didn't pay any more for it - hance my confusion; apologies!)If you go to sky and build a package, it is only Sky Q, but HD is an option for £5 a month. If you add the Sky Q Experience it still goes up £12 (so doesn't take off the £5 option for HD). So either Sky is allowing people to double pay for HD or the HD option adds something over Sky Q Experience?
Have just double checked what we have - SiyQ experience is adding UHD for certain content by the looks of it - also looks like you need to add the HD pack for standard entertainment channels in HD - I would call them to clarify, they often have options over the phone that are not offered online (for example our package included the HD bit as standard and we didn't pay any more for it - hance my confusion; apologies!)
Be aware that with Sky Q you’ll only be able to watch in two mini boxes and the main box at any one time. With the number of Multiscreen boxes you have you may not find Sky Q suitable for your needs.im due an upgrade,
currently got sky+ HD with 3 multi room boxes and paid £54 ish up until a few weeks ago, now im at £65 for the same package
ive enquired about Sky Q and been offered the below due to being with sky for over 8 years (Sky VIP offer?):
I can call back after install and get a Self Install of a mini box for £75 one off fee.
the discounts shown will last until January 2020 (from what the person said on the phone)
is this a good deal?
Be aware that with Sky Q you’ll only be able to watch in two mini boxes and the main box at any one time. With the number of Multiscreen boxes you have you may not find Sky Q suitable for your needs.