Ubisoft account - suspicious activity email

wunkley · 11 May 2018 at 10:21

received 2 identical emails this morning, start of which is copied below.

Anyone else had this? never had one from Ubisoft before. My radar is up as I just assume everything is a scam these days.

-----

Hello,

We have recently noticed suspicious activity on your account.

As a preventative measure, we have reset your password for your account with the username: xxxxxx

To regain access to your account, please request a new password by taking the following steps:

Go to https://account.ubisoft.com
Click on the "Forgot your password?" link
We will email you a link to create a new password

Gimpymoo · 11 May 2018 at 10:24

The hyperlink goes to the Ubisoft website so if a phishing attempt, rather poor

Seems legit to me.

Type account.ubisoft.com into your browser and go from there and reset as prompted.

demonix · 11 May 2018 at 16:16

Gimpymoo said:
The hyperlink goes to the Ubisoft website so if a phishing attempt, rather poor

Seems legit to me.

Type account.ubisoft.com into your browser and go from there and reset as prompted.

It might be that he just did a copy and pasta of the whole email which wouldn't have included the original URL if it was a phishing scam email.

The answer to this is if you can still log into your uplay account with your current password, then the email was a scam but if you can't log in then it was a genuine email and someone was trying to access your account and ubisoft locked them out.

Also enable 2-factor so it can't happen again (hopefully).

Gimpymoo · 11 May 2018 at 21:51

demonix said:
It might be that he just did a copy and pasta of the whole email which wouldn't have included the original URL if it was a phishing scam email.

If you check the ops post, it does indeed give the hyperlink URL which is legit

The SSL certificate is also legit.

varkanoid · 11 May 2018 at 22:18

demonix said:
The answer to this is if you can still log into your uplay account with your current password, then the email was a scam but if you can't log in then it was a genuine email and someone was trying to access your account and ubisoft locked them out.Also enable 2-factor so it can't happen again (hopefully).

This.

wunkley · 12 May 2018 at 11:19

Cheers folks. Did some careful digging and it was legit. Have had this happen to my steam account before so looks like some ****** was trying to do something naughty. Will look at setting up 2FA for uplay now...

EDIT - Setting up 2FA for uplay looks a right pain, have to download an app and all sorts of gubbins. Does everyone else bother to do this for uplay? I've done it for steam but that was very easy.

Cheroulam Nab · 12 May 2018 at 13:36

I never actually knew they could change your password that's interesting. I have never had this happen to me before so if they do indeed detect suspicious activity on my account I hope they do the same for me cheers for posting this. It's like an auto detection system it seems?.

Semple · 12 May 2018 at 13:39

Cheroulam Nab said:
I never actually knew they could change your password that's interesting. I have never had this happen to me before so if they do indeed detect suspicious activity on my account I hope they do the same for me cheers for posting this. It's like an auto detection system it seems?.

Pretty standard for a lot of things these days.

Minusorange · 12 May 2018 at 14:53

Seems legit

wunkley said:
EDIT - Setting up 2FA for uplay looks a right pain, have to download an app and all sorts of gubbins. Does everyone else bother to do this for uplay? I've done it for steam but that was very easy.

What's more a pain ? Losing your account due to a hack or having to install google authenticator ?

There's a lot of places (including this forum) that uses Google auth for 2FA so once you're installed you're good to go for better protection at many places

Paradiso · 14 May 2018 at 11:52

I have 2FA on everything that offers it, usually it either a text message to your phone or looking up a code on the Google 2FA app on your phone, takes literally seconds, worth it for the peace of mind.

KillBoY_UK · 14 May 2018 at 12:19

I had someone try and change my PW on uplay the other day, had to ring Ubi to lock that "poo" down. While it was sorted quick and clean, they didn't want to tell me where the iffy login attempts came form. They would only tell me it was clear it wasn't me

StrongSad · 15 May 2018 at 18:55

wunkley said:
EDIT - Setting up 2FA for uplay looks a right pain, have to download an app and all sorts of gubbins. Does everyone else bother to do this for uplay? I've done it for steam but that was very easy.

Using Google authenticator is no more difficult than using text messages. Admittedly you need a smart phone but it is a lot less hassle than losing your account and everything you have purchased.

FloppyPoppy · 15 May 2018 at 19:08

wunkley said:
Cheers folks. Did some careful digging and it was legit. Have had this happen to my steam account before so looks like some ****** was trying to do something naughty. Will look at setting up 2FA for uplay now...

EDIT - Setting up 2FA for uplay looks a right pain, have to download an app and all sorts of gubbins. Does everyone else bother to do this for uplay? I've done it for steam but that was very easy.

2FA is done on apps for a huge part of the security market. You seem surprised by this?

Chaz bunten · 29 May 2018 at 09:51

I have also receved this email several times now saying someone has tried to log in from several places.
Number one, I wasn't aware that I had opened an account with ubisoft and two, when I clicked on the link to sign in with a password that I would have used, I got told that it as an incorrect password or email account

Digital X · 29 May 2018 at 10:19

@wunkley I have mine for Steam, Origin AND Uplay.

Junglist · 29 May 2018 at 10:23

Funnily enough I've had 2 of the same emails this weekend. Setting up 2FA currently.

Drei · 25 Feb 2019 at 11:19

Sorry to revive this, I have been getting the same e-mails just as the Div 2 Beta started. No diea why as I am using 2FA. The IPs they state are all over the world.

Anyone has same issue? Did you sort it out by changing password?

Geckovich · 25 Feb 2019 at 16:50

H

Drei said:
Sorry to revive this, I have been getting the same e-mails just as the Div 2 Beta started. No diea why as I am using 2FA. The IPs they state are all over the world.

Anyone has same issue? Did you sort it out by changing password?

I had the same a few days back. Changed my password and all has been well since

Steampunk · 25 Feb 2019 at 21:41

wunkley said:
EDIT - Setting up 2FA for uplay looks a right pain, have to download an app and all sorts of gubbins. Does everyone else bother to do this for uplay? I've done it for steam but that was very easy.

It's pretty easy using the Google authenticator. Download the app, take a picture of the Q-code, job done. The menus and settings in the Ubisoft account stuff is more hassle than the 2FA stuff.

Legionaire68 · 26 Feb 2019 at 06:11

If you mobile is never far from hand I'd say it's worth the agro as both my Origin and Uplay accounts were hacked in the last 6 months.

Uplay sent me an email similar to yours after someone tried logging in South Korea and I only needed a password change.

The Origin account I had to ring customer services and verify my ID as some little scrote in London had added a security question that I obviously didn't know the answer to and couldn't change the new email address etc back.