Some what happy and disappointed today.
On 19th Feb - I rang Sky as I have SKY HD - Variety, Fibre, Landline and my monthly bills were creeping up to around the £69 region.
Spoke to someone in retentions. Got it down to £53.50 for the same PLUS a SKY Q Box for £20 installation. Great I thought.
The Sky Engineer turned up today.
Fitted a new dish and LNB
Came into the house and preceded to fit the SKY Q box, whilst speaking to the engineer it became apparent there was a 1TB or 2TB box. I was not aware of this and I have been issued with a 1TB box.
The remote is not touch sensitive as I was informed by the man on retentions - not particularly a big deal. But would have been nice to have seen what 'deal' was out there for the 2TB box and to get the remote he mentioned about.
Then the engineer left after it was all set up, although we did speak to her about Netflix add on (As we pay separately for Netflix) and we changed there and then so we have the UOD package for £10 - or so the engineer told us it was!!
Checked my account on Sky website.
My forecast bills are all wrong. Rang SKY, 1 hour phone call. they could not find the details of the £53.50 the rentions man told me about on my notes.
Nothing about being offered the choice of different boxes!
The lady had to speak to there boss and get some discount applied to my account for the next 18 months.
So now UOD is £12 not £10 as told by the engineer.
My monthly bill for Variety, Fibre Max, Landline, UOD is now £65.50 (minus £10 pm for the first 2 months as apparently Netflix is free for the first 2 months
Bear in mind I have had my old SKY HD box for 8.5-9 years, so classed as a VIP member
Not very happy to be honest, feel like i did not get a great deal and was told a few pork pies to lure me in.