Would you accept this? i9 9900k

Jack1991 · 20 Mar 2019 at 18:23

just received an i9 9900k from ocuk and it’s clearly not in its retail packaging just knocking about inside a box with nothing securing it inside literally just freely knocking about inside the box.

Not happy at all.

I don’t know how to upload a picture to this forum or I would post it.

easyrider · 20 Mar 2019 at 18:26

Jack1991 said:
just received an i9 9900k from ocuk and it’s clearly not in its retail packaging just knocking about inside a box with nothing securing it inside literally just freely knocking about inside the box.

Not happy at all.

I don’t know how to upload a picture to this forum or I would post it.

Did you buy oem or retail?

MasterOC · 20 Mar 2019 at 18:26

upload it to imgur and copy across the forum bb link

Jack1991 · 20 Mar 2019 at 18:31

easyrider · 20 Mar 2019 at 18:32

Jack1991 said:

You bought oem...not retail

https://www.overclockers.co.uk/inte...e-socket-lga1151-processor-oem-cp-65k-in.html

Jack1991 · 20 Mar 2019 at 18:33

Sorry for ignorance but what’s the difference

RJC · 20 Mar 2019 at 18:33

That appears to be a OEM CPU.

Please post in the customer forum and a member of staff will help.

RJC · 20 Mar 2019 at 18:34

Jack1991 said:
Sorry for ignorance but what’s the difference

OEM normally 1 year warranty and comes in a plain box.

Retail has fancy box and normally 3 year warranty.

easyrider · 20 Mar 2019 at 18:35

Jack1991 said:
Sorry for ignorance but what’s the difference

Retail comes with a silky bag and funky plastic case with a box inside and 3 year warranty

Oem comes is what they call a tray cpu...so no packaging and only 1 year warranty...

If you bought oem the order is correct...

Jack1991 · 20 Mar 2019 at 18:36

I didn’t know about different versions tbh but even oem should surely be packaged better.

easyrider · 20 Mar 2019 at 18:36

The warranty info is clear on the product listing page

https://www.overclockers.co.uk/inte...ocket-lga1151-processor-retail-cp-65j-in.html

Martini1991 · 20 Mar 2019 at 18:38

RJC said:
That appears to be a OEM CPU.

Please post in the customer forum and a member of staff will help.

Help with what exactly? OP's received what he's bought.

Jack1991 · 20 Mar 2019 at 18:39

Maybe on oversight from me but I would have thought it would be packaged better even if not retail copy.

If I had known there was 2 I’d of bought the retails it’s only 18quid on a £500 cpu for an extra 2years warranty

easyrider · 20 Mar 2019 at 18:42

Jack1991 said:
Maybe on oversight from me but I would have thought it would be packaged better even if not retail copy.

If I had known there was 2 I’d of bought the retails it’s only 18quid on a £500 cpu for an extra 2years warranty

Exactly...I’m sure OcUK would accept an exchange for the price difference

Jack1991 · 20 Mar 2019 at 18:46

I think we are skipping over my problem here though. Oem or retail surely shouldn’t come just knocking about inside a box? Will have been sliding and jumping all over the place in transit.

RJC · 20 Mar 2019 at 18:46

Martini1991 said:
Help with what exactly? OP's received what he's bought.

I would expect some packing around the cpu to give a little extra protection and the op thought they bought Retail.

Distracted · 20 Mar 2019 at 18:49

The oem cpu i received from ocuk came with white foam above and below, but not thick enough to prevent the cpu from moving while in the white cardboard box.

easyrider · 20 Mar 2019 at 18:51

RJC said:
I would expect some packing around the cpu to give a little extra protection and the op thought they bought Retail.

The op didn’t know what he bought

He didn’t know there are two versions of the chip...oem and retail...

One listing is a pic of the chip and states 1 year warranty the retail listing shows the retail packaging and and states 3 years warranty...

I blame Brexit

Martini1991 · 20 Mar 2019 at 18:53

Jack1991 said:
I think we are skipping over my problem here though. Oem or retail surely shouldn’t come just knocking about inside a box? Will have been sliding and jumping all over the place in transit.

I don't think sliding all over foam's going to be an issue.

Jack1991 · 20 Mar 2019 at 18:54

easyrider said:
The op didn’t know what he bought

He didn’t know there are two versions of the chip...oem and retail...

One listing is a pic of the chip and states 1 year warranty the retail listing shows the retail packaging and and states 3 years warranty...

I blame Brexit

The OP didn’t place the order, he asked someone to order an i9 9900k not knowing that there was 2 different versions. But ok.