Associate
Sellers always shout from the rooftops about what they've got, never see them do that when they haven't got
Warning for all motherboard owners
- Thread starter PhoenixSP
- Start date
Sellers always shout from the rooftops about what they've got, never see them do that when they haven't got
Soldato
that had better hope that they have or at least can demonstrate that they made reasonable effort to notify customers. failure to do so could potentially open them up to issues down the line, especially if they run in to an obstreperous customer.
Soldato
The worse thing about this whole thing is the lack of input from OCUK staff.
I thought someone would have chimed in by now
I thought someone would have chimed in by now
Yes even just to set the record straight
Associate
Gigabyte x390 boards have the best VRM's and I am using one now, runs sweet and is rock solid at 5ghz. Asus have dropped the ball with not only poor and difficult RMA's but also the quality control is no where near as good as it was years ago. I had always been an ASUS fan because I had never had any issues with there boards.
but building my last system with an asus X390 rog extreme not a cheap board, it was DOA just the power button light and bios LED flashed on and off. afters hours spent with the board in and out of the case, different PSU along with different ram. the only thing left was the board itself. So I purchased a gigabyte X390 Aorus extreme
and it booted first time and overclocks real easy.
So I RMA the board back to etailer, and it was tested and found faulty, so got a refund the same day. I am pleased the Asus didn't fail in 3 months or it might well have been ASUS RMA via etailer. So until Asus improve there RMA service and quality control I will no longer be buying any boards or anything else from them.
A top of the range board should never be DOA. not at that price! Asus should not rest on there laurels of years past as other manufactures have caught up and exceeded them in many ways including RMA.
Soldato
- Joined
- 1 Dec 2015
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- 18,514
Z370 series, weren't great. Z390 is a different ball game and sent boards to those that were critical of the series before, all to have the opposite reaction. Buildzoid being one of them. Aorus boards pretty much the best along with being not as expensive say to Asus .
Associate
I have never had an asus product fail, and have built four PC's over 15 years based solely on asus parts wherever possible, even down to the DVD drive. It surprises me the warranty is bad, although I've never had to use it to be fair!
Pray you never do have to use it because you will change your opinion on Asus rather sharpish if you do.
Associate
Perhaps so.
I had to RMA some Kingston Predator RAM recently, and that warranty procedure essentially timed out; so OC sent me some fresh from stock.
Soldato
- Joined
- 1 Dec 2015
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doesn't help asus now..
https://www.overclock3d.net/news/so..._install_shadowhammer_backdoor_into_systems/1
https://www.overclock3d.net/news/so..._install_shadowhammer_backdoor_into_systems/1
Man of Honour
- Joined
- 21 Nov 2004
- Posts
- 45,009
How on earth can it take 11 weeks? I'd be over there in person by the end of the week suffering withdrawl symptoms 
Glad it worked out, but why did it take so long? They have always resolved my issues in a matter of days, if not hours.
Bizzare. It just looks like a bit of cheap flaky paint. Good to know, shall avoid Asus in future.
And so said all of us. Word of mouth in an enthusiast community (of any sort) is powerful. I think I mentioned earlier in the thread that I wouldn't be buying Asus again (I currently have a Maximus X Hero). Once Ryzen 3xxx is out - hopefully in the rumoured 3850X 16c/32t format - I'll be upgrading my whole rig. I think my mobo will be Gigabyte next time around; but whatever it ends up being, it won't be anything from Asus. You'd think Asus would be falling over themselves to stop things like this happening. I suppose they feel they're too big to care.
Soldato
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- 1 Dec 2015
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- 18,514
Rumor has it that Asus has copied Aorus for x570 VRM line up . See if they can copy UK service haha
Either way should enjoy the Aorus line up, said to be better then z390 boards
ASUS as a company has absolutely no interest in supporting customers and hasn’t done for a lot of years. Gigabyte/MSI/ASRock/Supermicro do a better job, spend your money as you choose, but this is just one example of ASUS’ level of service, believe it or not it’s nowhere near the worst i’ve read.
That said I have to admit to having a few ASUS boards/GPU’s, but they were ex review kit that had been superseded and came free on the very strict understanding they would never, ever be RMA’d. Come to think about it, free and zero warranty isn’t much different to the service paying customers get unfortunately.
That said I have to admit to having a few ASUS boards/GPU’s, but they were ex review kit that had been superseded and came free on the very strict understanding they would never, ever be RMA’d. Come to think about it, free and zero warranty isn’t much different to the service paying customers get unfortunately.
Associate
However damaging ShadowHammer is...it's still got nothing on AI Suite... loved that comment as true enough which is pretty frightening!!!
Had a customer with an x470 prime pro. He replaced the board 4 times through Amazon rma's. Everything worked fine for him for 15 minutes he said.
A new cpu, new ram, known good gpu from myself installed and an hour in I get the exact same issue with the same board I purchased separately and verified the build to be good.
Ordered a gigabyte board from here and I guarantee I won't have a problem.
A new cpu, new ram, known good gpu from myself installed and an hour in I get the exact same issue with the same board I purchased separately and verified the build to be good.
Ordered a gigabyte board from here and I guarantee I won't have a problem.