I had a strange experience with VM this weekend.
At about 10pm Friday night I'm walking past the living room, I noticed my TV, amp, and V6 Tivo had all turned themselves on. The V6 is sitting there with a "cannot load settings CS1010. Please call CS on (cs#)". This looks like an error VM aren't even using, as they've never put in an actual customer services phone number. Reboots don't help, online resets don't work, and on the phone the automatic system can't reset the box, and I'm put through to a department that's closed until 8 am.
The problem is still there at 8am the next morning, and when I call in the woman on the line at VM says she's never heard of that error, but the box doesn't seem to be accessible from the network end, and she'll need to book in a tech. She asks if I'm available today, and I say as long as it's before 12pm.
Some 80 minutes later, a tech shows up, says he's never seen that error before, does a reset that makes no difference, then gets be out a new V6 from his van and it works straight away.
So it's annoying for a Tivo V6 to fail in such a strange way, and lose all my recorded shows and settings, but I'm pretty impressed with having a replacement up and running some 90 minutes after I've reported the fault! I do live in West London, so there's presumably a lot of VM guys around doing work, and it was easy to slot an appointment in for a box swap at the last moment, but even so, I'm reasonably amazed and annoyed in equal measure!