Replacement Side Panel Phanteks Mini XL

Kurgen · 8 Apr 2019 at 21:05

Trying to get a replacement side panel (windowed) for phanteks mini xl , had an initial response from
RMA Phanteks <[email protected]> on the 28th March saying they are checking for stock but nothing since. wonder if Phanteks Rep here can take a look @Phanteks_Care

Space Monkey · 8 Apr 2019 at 21:32

Kurgen said:
Trying to get a replacement side panel (windowed) for phanteks mini xl , had an initial response from
RMA Phanteks <[email protected]> on the 28th March saying they are checking for stock but nothing since. wonder if Phanteks Rep here can take a look @Phanteks_Care

Have you replied to that email asking for an update?

Every time I've ever used their service they've been spot on

Kurgen · 8 Apr 2019 at 21:59

yes sent another email last Thursday no reply yet. maybe im expecting a reply a bit to quickly. will send another email tomorrow. its not urgent I guess I dropped the back side panel across the acrylic one and it gouged a nice scratch across it

Bugbait · 9 Apr 2019 at 11:32

Just ping them weekly. The response does seem a bit slower than what I've experienced but maybe just a busy period? I've had 2 replacement parts sent out from them in good order.

Kurgen · 10 Apr 2019 at 21:36

phanteks replied today, they are having problems finding stock, checking a warehouse in another country.. I know there plan... they just want me to upgrade... im so weak

Space Monkey · 10 Apr 2019 at 21:37

Have you tried asking OCUK if they have one from a damaged case or the like? You never know?

Kurgen · 10 Apr 2019 at 22:01

no, I will wait.. I don't think this case is or was very popular. im in no rush just would be nice to have the replacement panel.