That can sort of be flipped for consideration - it is because the masses don't value honesty enough that they allow a minority to keep them down.
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- Thread starter sockky
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That can sort of be flipped for consideration - it is because the masses don't value honesty enough that they allow a minority to keep them down.
Caporegime
Surely it's fundamental to be able to separate returns from new inventory? Any company will have processes for this, should they wish to follow them of course....
Sadly I assume there are many warehouse conversations asking the lines of 'if you can't tell, just wack it back in the new parts box'.
Sadly I assume there are many warehouse conversations asking the lines of 'if you can't tell, just wack it back in the new parts box'.
Associate
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The silence from any OCUK staff on here kind of says everything doesnt it!
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They don't respond to every thread. If you want a response then the place to post is the dedicated customer services forums and they will reply promptly.
This is something the OP can and should do if they want to take the issue to ocuk staff via the forums. Alternatively they can call or pop into the store depending on what suits them.
This is something the OP can and should do if they want to take the issue to ocuk staff via the forums. Alternatively they can call or pop into the store depending on what suits them.
I think they do value honesty but can't be bothered to spend the time researching who they are voting for. As they say we get the politicans we deserve!
That's precisely what I meant. They value it. Just not enough.
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I think I most likely will make the staff aware, I can't see it being of any gain to me in this instance. But as OcUK being my go to for PC components since, well forever. I don't really want this to happen again.
Does it, the staff have clarified the shops processes for returns numerous times previously. I think you will find shop staff very open about it.
It is maybe worth getting to know the forum first before casting aspersions.
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What aspersions are they?? And a 3 page thread with numerous people saying the same , including the OP , my little comment is highlighted. Yeah ok. Very friendly btw
Agree it's a disgrace.
But whilst it happens (commonly?) you can understand - if not agree with - the practice of selling on said returns as new.
I don't agree with either practice.
If, however, we changed the law to prevent people returning goods that aren't faulty - well you might end up with people simply deliberately breaking things to return them. Not sure if as many people would do that as now, but I'm sure some would.
Caporegime
Surely the answer is just some method of being able to tell whether or not the box has been opened?
Returning a new item is one thing, but being able to open it and delid it without anyone noticing points at the packaging being insufficient to me.
Returning a new item is one thing, but being able to open it and delid it without anyone noticing points at the packaging being insufficient to me.
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Some sort of seal on the tray boxes that get sent out would be good for this, but I imagine those determined enough would find a way around it.
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To be fair it sounds like OCUK are being accused of being dishonest, so hardly surprising they may be a little defensive.
Playing devils advocate, how would OCUK know if a customer has returned a chip after de-lidding it unless they decide to de-lid every returned chip? The dishonest party here is the customer who bought the chip, de-lidded it, found it clocked badly or whatever then returned it (as a working chip... because it is/was).
Permabanned
only sealed box's are supposed to be sold as new, that how they would know.
the problem here is internet shopping law says you can try before you buy....
buy it, dont like it, send it back. <<<< this was made for sales like ebay. ebay(sellers) was screwing over people left, right and center so the DSR law was made(buy it, dont like it, send it back)
this is a VERY GOOD LAW for USED items sales, the problem is the law was just done as a blanket bomb on all internet sales
What overclockers should be is take the part of the law that says if you return an intem as unwanted they can charger you a percentage for restocking and/or discounting for open box's be returnbed.
How ever thats when people start stamping on stuff and saying it was deliver broken, HONEST COMPANY'S(like OcUK) get bummed ever way
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Think the main problem here is that the OP bought an OEM cpu, had it been retail this would have been a non factor. Tough one really, as you can return anything in 14 days, so if we all did that then would OCUK be obliged to then sell all of these chips as B-grade? That could potentially sink the company faster than the titanic...
Personally, I don't think OCUK have anything to answer for here, the Op has just been unlucky due to another customers dishonesty in my opinion.
Just give me a large bag of Haribo and we'll call it even 
Soldato
Just stay well clear of OEM parts and pre-built systems. Don't trust either.
I don't think steering clear of pre-built systems is an option for the majority of people given that they wouldn't have a clue how to put together a PC without blowing it up in 10 seconds flat.
Soldato
Yeah I meant for "us lot".
Permabanned
why?