Weird issues that I can't quite put my finger on...

DoneADougalOnSofa · 25 Apr 2019 at 18:52

Another thought: once you're reinstalled, chuck a clone copy of your boot drives onto another SSD or your HDD.
If it happens again, you should be able to boot from the clone drive instead..

Moleyman · 25 Apr 2019 at 19:02

Thank you everyone.

Do you happen to have link to the Samsung driver please? If it is a SATA driver would it still work with my NVMe drives?

What about For my non Samsung adds? Would they still work OK?

I am currently chatting with support from where I got my machine and they are saying that if I update the BIOS the profiles that I have backed up probably won’t work and not to rely on them. They would rather I send the machine back to them for them to do it. Even though I have purchased a 3 year on site warranty.

Thanks again

moley

Plec · 25 Apr 2019 at 19:14

Moleyman said:
I am currently chatting with support from where I got my machine and they are saying that if I update the BIOS the profiles that I have backed up probably won’t work and not to rely on them. They would rather I send the machine back to them for them to do it.

Yeah, that's why i suggested contacting them - some places rather have the machine back than you tinker. That said - lots of times you send a machine back with this type of ambiguous problem you frequently have a 7 day wait only to receive it back with the exact same problem. :/

Moleyman said:
Even though I have purchased a 3 year on site warranty.

This i don't understand - why agree to send it back? Did they intimate it was software error?

Did they install the dual boot or you?

Moleyman · 25 Apr 2019 at 19:26

Just a quick question re the bios update.

Do I select Fast or Intact?

The intact option has Intel ME displayed on the screen.

Thanks

Plec · 25 Apr 2019 at 20:08

Fast - flashes the BIOS only.
Intact - will update the INTEL Management Engine too.

EDIT: But both will wipe your settings and profiles. Did the retailer give you the go ahead?

Moleyman · 25 Apr 2019 at 20:15

Hi Plec

I wont be sending it back to them to do the bios update. I went ahead and did it myself with the Intact version selected (this appeared to be the default setting) and the flash appears to have been successful so far. Now to reinstall Windows. Again.

DoneADougalOnSofa · 25 Apr 2019 at 20:23

@Moleyman Google 'Samsung SSD driver' and get it straight from their support site.

Plec · 25 Apr 2019 at 20:31

Moleyman said:
went ahead and did it myself with the Intact version selected (this appeared to be the default setting) and the flash appears to have been successful so far.

Yes, sorry should have added it's the default - but nice to have the option. Glad, it's all gone OK. I, tend to clear the CMOS after a flash - but it's probably old school thinking now...

Moleyman · 25 Apr 2019 at 20:47

I’ve got the SSD driver thanks - Samsung NVM Express Driver 3.0. Did you use it for NVMe or SATA drives when it fixed your issue? I’ve left my 2 NVME 970s in and and 2 850 Evo SATA

Windows is now installing. I will let you now how things progress.

Thank you all SOOO much for taking the time to help me out - it is very much appreciated indeed.

I’ll now let you get back to your evening.

Moley

Plec · 25 Apr 2019 at 21:02

NP - best of luck.

I really would run memtest too...

DoneADougalOnSofa · 25 Apr 2019 at 21:12

Moleyman said:
I’ve got the SSD driver thanks - Samsung NVM Express Driver 3.0. Did you use it for NVMe or SATA drives when it fixed your issue? I’ve left my 2 NVME 970s in and and 2 850 Evo SATA

Windows is now installing. I will let you now how things progress.

Thank you all SOOO much for taking the time to help me out - it is very much appreciated indeed.

I’ll now let you get back to your evening.

Moley

It was a 250GB 970 NVMe drive. I believe the drivers will detect your drives and install appropriately. It's usually the NVMe that causes issues- newer tech. My last mobo had a slot, but needed a Bios update before I could use it!

DoneADougalOnSofa · 25 Apr 2019 at 21:14

When you get Windows up and running, pop into power profile settings, and set 'turn off hard disk' to 'Never' as well. Not really needed for SSDs, and can in fact cause problems.