Gigabyte RMA

[stokecity_m]

Does anyone know the rough amount of time it takes Gigabyte to return a graphics card that's been sent for repair/replacement?

Thanks

 

[hlennie]

Suppose to be around 5 days last one i sent was about that

 

[stokecity_m]

Suppose to be around 5 days last one i sent was about that

Ok thanks.

Overclockers received my card and confirmed it faulty on the 18th May

 

[hominid]

@GIGA-Man may be able to help, he's gigabyte's man on here.

 

[SS-89]

Ok thanks.

Overclockers received my card and confirmed it faulty on the 18th May

There was a recent thread about gigabyte rma time that had a similar issue, think it turned out OcUK had sat on it and not sent to Gigabyte. Will try and dig it up.

https://forums.overclockers.co.uk/threads/2-days-left-of-28-day-rma.18854507/#post-32750098

Giga-Man is the person to sort. If this is the same issue, OcUK need to improve their processes.

 

[Apone70]

Like others have said @GIGA-Man is the main man and will look into it for you and get it sorted

 

[stokecity_m]

Ok thanks.

I'll see if I can get hold if him.

My lads are doing my head in wanting get back to their VR gaming.

 

[Apone70]

He will reply on here as soon as he gets chance.

 

[GIGA-Man]

Hey guy,

What's the RMA number that OCUK gave you? I can try and see what happened, also what was the card model?

 

[stokecity_m]

GX-19P-GI on RMA357707


Gigabyte Radeon RX VEGA 56 Gaming OC 8GB HBM2 PCI-Express Graphics Card

Thanks

 

[GIGA-Man]

GX-19P-GI on RMA357707


Gigabyte Radeon RX VEGA 56 Gaming OC 8GB HBM2 PCI-Express Graphics Card

Thanks

It's being looked into, I will get back to you today.

 

[stokecity_m]

It's being looked into, I will get back to you today.

Thanks

 

[GIGA-Man]

Hello,

The card is currently being repaired by us and should be sent back to OCUK either tomorrow or Monday. I've have asked the RMA team to keep me in the loop on the status.

 

[stokecity_m]

Ok thanks.

 

[stokecity_m]

Just received the following email -


The product GX-19P-GI on RMA RMA357707 will be sent to you on a new order with order number 5524751.

This will be despatched as soon as possible, subject to stock availability.

Regards,
Overclockers UK - Support


Does that mean it's a new card?
Overclockers no longer stock this card so how will they send me one?

 

[Ezyryder]

Looks like the card was repaired and it is being sent back to you.

 

[stokecity_m]

That's what I thought, but then they mention stock availability.

 

[Apone70]

probably means its been shipped from gigabyte and will be shipped once received my OCUK. Nearly 4 weeks without your card sucks though

 

[stokecity_m]

probably means its been shipped from gigabyte and will be shipped once received my OCUK. Nearly 4 weeks without your card sucks though

Yeah it's not ideal.

I've got by with a spare 680 I had but the vega was mainly for vr.

It's the first time I've ever had to RMA anything.

 

[GIGA-Man]

I totally understand and made sure we turned the RMA around quickly.