Spec me a fault reporting system!

[Diddums]

Need something for office. Needs to be cheap / free, various ticket categories and priorities. For anything from "light out" to "too cold" to "AV not working". Completely configurable, any ideas?

I'd also entertain someone building something from the ground up and working with us to implement it and roll it out to various sites across the UK

Cheerio!

 

[touch]

Needs to be cheap / free

I'd also entertain someone building something from the ground up

I'm out.

 

[AHarvey]

https://freshdesk.com/pricing

Their free package may be of interest

or go opensource, some here:

https://blog.capterra.com/the-7-best-free-help-desk-software-tools/

..unless this was a joke post in reference to people asking for cheap/free items but wanting professional service then... lol

 

[Diddums]

https://freshdesk.com/pricing

Their free package may be of interest

or go opensource, some here:

https://blog.capterra.com/the-7-best-free-help-desk-software-tools/

..unless this was a joke post in reference to people asking for cheap/free items but wanting professional service then... lol

Oooooh, I like this, thanks.

 

[Maccy]

I've used this before @Diddums

https://www.mantisbt.org/

 

[godinman]

Trello maybe? Depending on what plugins you use.

 

[Vince]

Spiceworks is a good shout and has a configurable user portal - Perhaps a bit to IT focused but is free and could be adapted to what you are after.

 

[Marky]

I could build you a sexy Excel spreadsheet? (I love a good tracker spreadsheet )

 

[peterwalkley]

Oh for god's sake diddums you're married. Haven't you learned everything is your fault ????

 

[Feek]

Spiceworks.

 

[Diddums]

Thank you kindly folks, I shall be having a proper look at the suggestions tomorrow

 

[Haggisman]

Another vote for spiceworks

 

[BigT]

You could try Jira Service Desk. The pricing is based on the number of people handling requests (Atlassian call these “agents”) and not the number of people who can raise issues (Atlassian call these “customers”). Take it as a SaaS service for as little as $10 a month for up to 3 Agents https://www.atlassian.com/software/jira/service-desk/pricing

 

[Maccy]

You could try Jira Service Desk. The pricing is based on the number of people handling requests (Atlassian call these “agents”) and not the number of people who can raise issues (Atlassian call these “customers”). Take it as a SaaS service for as little as $10 a month for up to 3 Agents https://www.atlassian.com/software/jira/service-desk/pricing

You should be giving forum members discounts, instead of plugging

 

[Ugley_Matt]

Request Tracker is pretty good https://bestpractical.com/request-tracker

Essentialy tracks emails back and forth can move tickets to queues etcs. And i believe its free

 

[Hades]

You could also consider MyWife. MyWife is constantly reporting my faults to me and anyone else near at the time. In fact I never knew I had so many faults until I installed MyWife at my house.

 

[NVP]

MyWife

Money back guarantee?

 

[WantoN]

I'd do this with a group Spreadsheet. But then I bloody love spreadsheets.

 

[BigT]

You should be giving forum members discounts, instead of plugging

I would but I’m not allowed to advertise. Perhaps an acceptable and more helpful money saving suggestion for forum members I could have given would be to say that instead of going direct then find a platinum partner on here and ask for a quote as any has the means to give a discount: https://partnerdirectory.atlassian.com/

If this is also advertising (I don’t work for Atlassian though) then please accept my apologies and delete.

 

[FTM]

I'd do this with a group Spreadsheet. But then I bloody love spreadsheets.

I'm even worse

I do it with access and a front end form

who doesnt love look up drop downs for a userlist or item number list...