Soldato
Yup they phoned up a few times infact and offered me a better deal, going through with the cancellation is worth doing if they give you the run around.
Last edited:
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Yup they phoned up a few times infact and offered me a better deal, going through with the cancellation is worth doing if they give you the run around.
Soldato
There will only be a slim difference. You are worth more to them as a "bundle" customer so chances are if you really press them you'll get 200/20 and keep the TV. They'll break a leg to keep you on the TV with them.
Deleted member 209350
D
Deleted member 209350
I suppose its worth a haggle! Only problem is that the TV box we have at the moment is really old and is unbearably slow to load anything.
Really strange how each person who works there is pretty much willing to offer different things though, its almost like a hit and miss and no one person will get the same result
Soldato
Tell them if you are staying then you WILL be having a shiny new Tivo box then. Make it part of your haggle. May as well get as much as you can as you'll be tied in for 12 months.
The agents will likely have varying targets so some will be happier to have a "bite" taken out of their bonus than others. Just push ridiculously hard and back off to a point you'd feel comfortable, don't tell them what you want as they'll undoubtedly push it a little in their favour.
Soldato
Well if I get freeview working on my GT50 later this evening, I'll be calling to ask to be moved to just broadband, cancel the TV and phone. I'll see what they say to that as I'm sure they'd prefer me to stay on a bundle.
EDIT: Am I correct in saying all you need to watch freeview on a smart TV is the internet? I'm reading a lot that it needs to be connected to an aerial, but as I'm a new build with just Virgin plumbed in, I wont be able to do that.
EDIT: Am I correct in saying all you need to watch freeview on a smart TV is the internet? I'm reading a lot that it needs to be connected to an aerial, but as I'm a new build with just Virgin plumbed in, I wont be able to do that.
I've had my price rise letter, so I'm cancelling at the end of August. Openreach has recently finished installing FTTP infrastructure in my area so I'll be going with them. I'm beyond tired of the issues I have with Virgin's Super Hub 3. I'm constantly getting issues in games that align with the puma 6 latency issue (shooting at players but zero damage is one of the most noticeable ones) so I'm done with Virgin.
Yep mine is going up too, Haven't even been with them 6 months as a new customer so I shall be cancelling I think, I don't mind price hikes after 12 months but within 6 months they can jog on.
£45.50 they want for just 100mb broadband meh.
"From 1st October your price will be going up by £4.50 a month."
Soldato
Yet as a new customer it's £35!
I called up today and they did £29.50 (going up to £33 in October price rise) for 100Mb and phone. It was more expensive when dropping the phone.
Soldato
No. Freeview is a terrestrial service that requires an aerial.
I phoned them up and am paying £29 again and won't have the increase now.
What type of connection bud?
Associate
I was facing a £2.50 rise to £52.50 for 350Mb broadband and phone line (which I didn't even need), best they could do was reduce the broadband to 200Mb for £41 so I cancelled.
It's like this every year and I hate it.
You don't get a known price, you get luck of the customer service draw + how pushy you are and then you end up with a price on your new contract for the next year...
I'm seeing numbers going past which are obviously much better than what I'm on or I was offered.
I'm going to roll the dice again and call at a different hour.
You don't get a known price, you get luck of the customer service draw + how pushy you are and then you end up with a price on your new contract for the next year...
I'm seeing numbers going past which are obviously much better than what I'm on or I was offered.
I'm going to roll the dice again and call at a different hour.