Corsair 8GB Stick died

Carl_Bennetts · 7 Aug 2019 at 21:49

Hi,

Came home to my pc not booting up and after some trial and error I found it was one of my memory modules. I have 32gb (4x8GB). One of the 8 is faulty. No idea how it just failed as I was using the pc fine the night before.

My question is can I get RMA from corsair as the module is about 3 years old (X99a board age) Not sure if there is life time warranty on memory. Memory was brought through OCUK. Not sure there is anything I can do for a faulty memory module.

Space Monkey · 7 Aug 2019 at 23:59

Carl_Bennetts said:
Hi,

Came home to my pc not booting up and after some trial and error I found it was one of my memory modules. I have 32gb (4x8GB). One of the 8 is faulty. No idea how it just failed as I was using the pc fine the night before.

My question is can I get RMA from corsair as the module is about 3 years old (X99a board age) Not sure if there is life time warranty on memory. Memory was brought through OCUK. Not sure there is anything I can do for a faulty memory module.

Corsair have had lifetime warranty on RAM for as long as I can remember, send them an email through their RMA service, I think you'll be covered ok

Carl_Bennetts · 8 Aug 2019 at 13:11

Space Monkey said:
Corsair have had lifetime warranty on RAM for as long as I can remember, send them an email through their RMA service, I think you'll be covered ok

Thanks Space Monkey. I'll give it a shot...

nomadd · 8 Aug 2019 at 18:38

Carl_Bennetts said:
Hi,

Came home to my pc not booting up and after some trial and error I found it was one of my memory modules. I have 32gb (4x8GB). One of the 8 is faulty. No idea how it just failed as I was using the pc fine the night before.

My question is can I get RMA from corsair as the module is about 3 years old (X99a board age) Not sure if there is life time warranty on memory. Memory was brought through OCUK. Not sure there is anything I can do for a faulty memory module.

I had some Corsair stuff that was at least 7-8 years old when it failed. The Corsair guy who used to frequent this forum responded by saying he would arrange a replacement if I sent the details. Corsair were true to their word and replaced the ram with better stuff that I'd originally purchased, free of charge.

Corsair.care still offer support on the Hexus forums, if you can't find someone official on the OCUK forums.

Carl_Bennetts · 8 Aug 2019 at 18:57

nomadd said:
I had some Corsair stuff that was at least 7-8 years old when it failed. The Corsair guy who used to frequent this forum responded by saying he would arrange a replacement if I sent the details. Corsair were true to their word and replaced the ram with better stuff that I'd originally purchased, free of charge.

Corsair.care still offer support on the Hexus forums, if you can't find someone official on the OCUK forums.

Awesome stuff.

How do i get in touch with the Corsair rep on here? Raise a support case and ask OCUK?

nomadd · 8 Aug 2019 at 22:22

Carl_Bennetts said:
Awesome stuff.

How do i get in touch with the Corsair rep on here? Raise a support case and ask OCUK?

According to his page, Nick is still around at least up until a month ago. Might be worth pinging him: https://forums.overclockers.co.uk/members/corsair-nick.194765/

Space Monkey · 9 Aug 2019 at 09:01

@Corsair Nick @CorsairChris

Carl_Bennetts · 10 Aug 2019 at 00:05

Thanks chaps. I've raised a support ticket at Corsiar but if Nick is about here he can intercept that would be grand

MaXxBoulton · 10 Aug 2019 at 06:59

nomadd said:
I had some Corsair stuff that was at least 7-8 years old when it failed. The Corsair guy who used to frequent this forum responded by saying he would arrange a replacement if I sent the details

Tbf that's very good. With ram that old i would have thought they would just run you all o or town until you gave in.

That's not a bad service

Corsair Nick · 12 Aug 2019 at 19:16

Just talked to Technical Support, and you should be receiving a response shortly. Let me know if you run into any issues.

Carl_Bennetts · 12 Aug 2019 at 20:12

Corsair Nick said:
Just talked to Technical Support, and you should be receiving a response shortly. Let me know if you run into any issues.

Thank you - Tech support are in touch and sorting a RMA

Carl_Bennetts · 12 Aug 2019 at 20:17

@Corsair Nick I just noticed Tech support are suggesting to return all memory moduels if part of kit. This means i'd have to send all 4 modules back and not have a working pc.
Anything that can be done instead? I can send the faulty module back but if this will cause problems i won't send it alone. HELP