* Official SONOS Thread *

Mariusz · 31 Jul 2019 at 16:29

I first noticed mine a few weeks ago whilst playing Spotify, then it was there with YouTube and watching a film, turned on the subwoofer and it stopped. It's OK at the moment, bought mine from Peter Tyson's Ebay outlet.

Basher · 1 Aug 2019 at 07:56

Mariusz said:
@bazzabear wonder what their customer service is like if it's bought from a 3rd party?

From your description it sounds like you've got similar symptoms to me. Was the issue present all the time? Mine comes and goes, but it's only ever present when there's bass, sounds like vibration as if something is loose inside.

CustServ is just as good if you buy it from a 3rd party, as it should be.

hornetstinger · 1 Aug 2019 at 21:12

Any news on new Sonos having more memory for very large music collections? Is be peeved if I bought three sonos's only find out the 65k track limit.

TALON1973 · 2 Aug 2019 at 09:48

bazzabear said:
A nice customer service story for you. Realised a couple of nights ago at about 9pm that my Beam had started to resonate with particularly bassy notes.

Used messenger to get in contact withy Sonos. Uploaded a couple of videos to their server on their request, by 10pm they'd agreed to replace it, and the new one arrived this morning. UPS will be picking up the return tomorrow.

Glad I started reading this thread. Out of interest we’re you getting this in movies? As since I’ve got mine it can “ vibrate” quite badly sometimes. I thought it might have been a limitation of the casing , but now I’m wondering if I’ve got an issue.

Do you have those videos handy ?

bazzabear · 2 Aug 2019 at 10:27

I checked the link to the uploaded video, but it must be time limited, as they seem to have disappeared again. I've got them on my phone, but no easy way to share them...

I genuinely don't know if the noise happened on anything other than the song Uptown Funk because they were so quick to replace it, that I didn't get to play anything else after first noticing it.

But the Beam had been used for TV and lots of other music over the previous weeks. So either the problem had only just started, we failed to notice, or it required a particularly deep beat to make it happen.

starmanwarz · 5 Aug 2019 at 11:36

Installed the Play 1's and now my Beam setup is so much better, it's insane! What a huge difference they make, watching movies is a blast!

Yaayuh! · 5 Sep 2019 at 16:50

Just seen the Sonos Move.

Four Hundred Pounds?

I must go an have a listen and play. I know Audio Pro must be liking that right now.

Basher · 5 Sep 2019 at 17:01

Lovely idea but far too expensive. SoundLink Mini is £140 and brilliant and that's coming from a massive fan of Sonos.

ChrisD. · 5 Sep 2019 at 17:55

Basher said:
Lovely idea but far too expensive. SoundLink Mini is £140 and brilliant and that's coming from a massive fan of Sonos.

True but it does lack oompf at higher volumes, something I would expect the Move to excel at.

Grim5 · 5 Sep 2019 at 22:22

what is this... in Jan they asked if people want an Atmos soundbar

September comes.. we have 3 new products!!! except all are underwhelming rehashes of existing products with nothing new

Minstadave · 5 Sep 2019 at 22:28

Grim5 said:
what is this... in Jan they asked if people want an Atmos soundbar

September comes.. we have 3 new products!!! except all are underwhelming rehashes of existing products with nothing new

The Move is new, but the price is silly. The One SL is a joke and the Port is just a Connect in a black box.

Kol · 6 Sep 2019 at 13:10

The One SL is basically a Play1 in a One body right? The One simply brought voice control and airplay2 etc. over the 1, right? If I remember right, the 1 was £150, the One £199 and now the One SL (read: Play1) is £179.

Minstadave · 6 Sep 2019 at 13:30

Yeah it's just the original play one in an updated body.

The IPB · 6 Sep 2019 at 16:20

I wanted them to re release the 3

not interested in any of this new stuff.

Grim5 · 6 Sep 2019 at 20:22

The IPB said:
I wanted them to re release the 3 not interested in any of this new stuff.

There is nothing new anyway

I’ll wait patiently for Sonos to actually make new products - their engineers must love their job: So what are we doing for the next 3 months guys? Let’s make another play one but without voice recognition. Perfect, I can watch cat videos for the next 2 and a half months!

Minstadave · 6 Sep 2019 at 20:29

Grim5 said:
There is nothing new anyway

I’ll wait patiently for Sonos to actually make new products - their engineers must love their job: So what are we doing for the next 3 months guys? Let’s make another play one but without voice recognition. Perfect, I can watch cat videos for the next 2 and a half months!

The Move is new, why would you think otherwise?

hornetstinger · 6 Sep 2019 at 20:46

Grim5 said:
There is nothing new anyway

I’ll wait patiently for Sonos to actually make new products - their engineers must love their job: So what are we doing for the next 3 months guys? Let’s make another play one but without voice recognition. Perfect, I can watch cat videos for the next 2 and a half months!

They need to make a new Sonos play that has more memory is say 500,000 music track limit

Basher · 10 Sep 2019 at 07:40

Sonos really are starting to take the **** with prices. I need a Playbar power cable (previous one was hardwired into the wall) - previously this was £5 ... now £20! For a power cable!

ChrisD. · 10 Sep 2019 at 09:21

Basher said:
Sonos really are starting to take the **** with prices. I need a Playbar power cable (previous one was hardwired into the wall) - previously this was £5 ... now £20! For a power cable!

Blame Brexit.

Basher · 10 Sep 2019 at 09:25

ChrisD. said:
Blame Brexit.

Haha quite. I remember their email campaign maybe a year ago doing exactly that. To be fair in worked as I bough a Sub and 5 at the time.

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* Official SONOS Thread *