What's you're SLA on the broadband connection?
Remember, even a healthy 99.9% allows for nearly 9hrs of downtime in a year.
https://www.ofcom.org.uk/phones-tel...-and-billing/automatic-compensation-need-know
The following firms are signed up to the scheme:
- BT
- Sky
- TalkTalk
- Virgin Media
- Zen Internet
https://www.virginmedia.com/help/automatic-compensation
Which network is NowTV using?
But old article. There was a change earlier this year.
Both times I had a problem with my Sky broadband the Sky representative I spoke to automatically mentioned compensation and sorted my bill accordingly with no additional input from me.
I’m going to assume you have been in touch with your provider to report the fault?
Going to have a look at the contract but I am sure there is a clause regarding downtime. I believe if your service is interrupted for a specific amount you can cancel your contract.
Stuff happens. Better than internet goes out than power altogether.
Well with no power there is no internet, ShirleyNahhh, who in this day and age would rather have their internet go down than their power!