Thanks for the replies, I connected to their chat and had the settings within 10 minutes.
My router currently won't connect, not sure whether their broadband has been activated yet, but wondered if anyone knew of anything else I had to change to get it working?
I've followed a couple of guides, changed to PPPoE, 802.1q to 101, but not sure what encapsulation should be set to, etc?
And my router is actually the Billion 8800AXL R2. Thanks again.