The central heating stopped working a few days ago so I called the local engineer who I've used for years. He had a look, made a few calls for advice on my particular model and concluded that because the hot water was still working, it was a motherboard fault and it would need replacing. About £300 all-in.
He came to install the board today but the problem remained so he set about diagnosing the fault from scratch and concluded it's actually the pump at fault. Apparently it's working to a certain extent, which is why we still have hot water, but not enough for the central heating to work.
Ok, so he's now going to order a new pump.
I then asked him about the motherboard, and as the problem appears to be with the pump, the replacement motherboard is no longer needed. He said that his supplier won't take them back so I'd still have to pay for it. I explained that didn't sit well with me but he wouldn't budge and even said it could actually be the pump and the motherboard at fault, and that I've saved money over the years by using him instead of alternative engineers.
What would you do?
He came to install the board today but the problem remained so he set about diagnosing the fault from scratch and concluded it's actually the pump at fault. Apparently it's working to a certain extent, which is why we still have hot water, but not enough for the central heating to work.
Ok, so he's now going to order a new pump.
I then asked him about the motherboard, and as the problem appears to be with the pump, the replacement motherboard is no longer needed. He said that his supplier won't take them back so I'd still have to pay for it. I explained that didn't sit well with me but he wouldn't budge and even said it could actually be the pump and the motherboard at fault, and that I've saved money over the years by using him instead of alternative engineers.
What would you do?