The Official Google Pixel 3 Thread

V_R · 11 Nov 2019 at 09:58

So, I bought a P3 for the other half, but I'm using it for now as I want to get the screen on my 2XL fixed while I have a spare phone to use. I'm really enjoying the smaller form factor over the bigger 2XL.

kona786 · 11 Nov 2019 at 09:59

rickjames said:
Barely getting 2 hours SOT from a full charge, so I'm getting it repaired of a refurb under the warranty.

How did you get on with this. How did you prove it and get them to replace? Thanks

rickjames · 11 Nov 2019 at 10:57

kona786 said:
How did you get on with this. How did you prove it and get them to replace? Thanks

Haven't sent the device off yet as I'm going away, but screenshots with 2 hours of SOT in the battery settings etc.

_Jimlad_ · 11 Nov 2019 at 11:13

You don't need to prove anything. Thry have no qc or testing you ship yours in they ship you a refurb

kona786 · 11 Nov 2019 at 12:02

rickjames said:
Haven't sent the device off yet as I'm going away, but screenshots with 2 hours of SOT in the battery settings etc.

I take it yours is from Google direct, mine is from EE.

_Jimlad_ · 11 Nov 2019 at 12:16

Google ship first if if direct from them. Anyone else you send in first. Turn around is 3 / 4 days

FishLicker · 11 Nov 2019 at 12:47

Correct, more like a week in my experience though, they state 5-10 business days; the device is shipped via UPS to Poland, as soon as they receive it they ship your replacement on next day delivery, presumably from within the UK as it did literally come the day after it landed in Poland.

Lets hope they don't send you a broken one like they did with me and my 2XL.

rickjames · 11 Nov 2019 at 12:49

kona786 said:
I take it yours is from Google direct, mine is from EE.

Nope; bought through PC World/Currys. I confirmed this with them in the live chat as well as providing proof of reciept...

kona786 · 11 Nov 2019 at 13:33

Thanks guys

Quinnaay · 14 Nov 2019 at 18:00

Really not happy, advice please. So my refurbished phone thats 5 months old has now just stopped working, wont turn on, charge, connect to the computer or do anything. I contacted support and they are pretty much trying to fob me off with conflicting information. Now ive been put forward to a specialist team to look into the incident shes trying to say its out of warranty even thought its still within 2 years of the first phone purchase date.

Anyway when i RMA the first i never had to do this the online chat sorted it, has anyone had this before and am i now screwed to remove my personal data from the phone i take it as its just doing nothing but being a brick. I dont like sending phones off that havent been wiped and stuff i require be saved if i even get a replacement that is.

_Jimlad_ · 14 Nov 2019 at 19:14

Quinnaay said:
Really not happy, advice please. So my refurbished phone thats 5 months old has now just stopped working, wont turn on, charge, connect to the computer or do anything. I contacted support and they are pretty much trying to fob me off with conflicting information. Now ive been put forward to a specialist team to look into the incident shes trying to say its out of warranty even thought its still within 2 years of the first phone purchase date.

Anyway when i RMA the first i never had to do this the online chat sorted it, has anyone had this before and am i now screwed to remove my personal data from the phone i take it as its just doing nothing but being a brick. I dont like sending phones off that havent been wiped and stuff i require be saved if i even get a replacement that is.

Tough one if it's bricked. I presume it has security on it via fingerprint? You just have to trust it is wiped. You can change all your Google passwords and so on.

Anyway regardless if it's broken you have 1 year warranty left. As all pixel 3s have two year. I would call back and hope you get someone a bit more trained up.

I am sure you have tried but leave it on charge over night and also leave it on a radiator (not at same time) just in case it's moisture related.

Quinnaay · 14 Nov 2019 at 19:25

_Jimlad_ said:
Tough one if it's bricked. I presume it has security on it via fingerprint? You just have to trust it is wiped. You can change all your Google passwords and so on.

Anyway regardless if it's broken you have 1 year warranty left. As all pixel 3s have two year. I would call back and hope you get someone a bit more trained up.

I am sure you have tried but leave it on charge over night and also leave it on a radiator (not at same time) just in case it's moisture related.

Well it just went from 85% battery to just not working this morning so no not had time yet to charge it over night. Im starting to wander if what she is saying is this refurb IMEI number is past 2 years warranty and getting confused. She never asked me for my old one just proof of purchase. Shes also just asked me to send a photo of the sim tray lol, she must think im trying to scam them.

Also surely each refurb should come with 12 months warranty.

_Jimlad_ · 14 Nov 2019 at 21:19

Quinnaay said:
Well it just went from 85% battery to just not working this morning so no not had time yet to charge it over night. Im starting to wander if what she is saying is this refurb IMEI number is past 2 years warranty and getting confused. She never asked me for my old one just proof of purchase. Shes also just asked me to send a photo of the sim tray lol, she must think im trying to scam them.

Also surely each refurb should come with 12 months warranty.

Refurb should link in with original warranty. Yeah try a charge over night.

Also plug in charger now and turn on and hold power button down for 10 seconds see if you get battery drain imagine

Quinnaay · 14 Nov 2019 at 21:22

_Jimlad_ said:
Refurb should link in with original warranty. Yeah try a charge over night.

Also plug in charger now and turn on and hold power button down for 10 seconds see if you get battery drain imagine

Get nothing on the screen when charging holding the power button seems properly dead, so odd.

_Jimlad_ · 14 Nov 2019 at 22:04

Quinnaay said:
Get nothing on the screen when charging holding the power button seems properly dead, so odd.

Yeah leave over night. I had a Nexus phone that was in a dry bag when on a raft but still got damp. Left over night and powered on the next day

jrwagh333 · 15 Nov 2019 at 18:07

So I have the new camera update and to me it seems worse.

When looking through the viewfinder now, everything seems a bit misty. Just me?

I've looked as close as I can to the lense and can't see any damage so that's why I'm leaning towards software.

Nutella33 · 15 Nov 2019 at 21:42

funguST said:
Not had the astro feature yet. Although im.notnsure how much use I'll get from it being in the city.

Anyone tried it on the 3? Any samples?

Taken on the oneplus 7t with GCam software, since no one's answered you for the pixel 3.

Atari · 16 Nov 2019 at 03:36

jrwagh333 said:
So I have the new camera update and to me it seems worse.

When looking through the viewfinder now, everything seems a bit misty. Just me?

I've looked as close as I can to the lense and can't see any damage so that's why I'm leaning towards software.

I noticed this on my 3XL - it's almost as if the lens is dirty but it just doesn't seem sharp at all in the viewfinder.

The pics come out fine but that preview/viewfinder is awful.

jrwagh333 · 16 Nov 2019 at 08:00

Exactly this!

kona786 · 16 Nov 2019 at 11:11

I had the update and my viewfinder seems as sharp and clear as before. Processing times seem longer though on night sight.

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