New build - already dead

scorchedbee · 25 Nov 2019 at 18:02

Here is the new system i bought last week

My basket at Overclockers UK:

1 x Team Group Dark T-Force 16GB (2x8GB) DDR4 PC4-25600C16 3200MHz Dual Channel Kit - Black/Grey (TDGED4= £59.99

1 x CoolerMaster MasterWatt 650 - 650W 80 Plus Bronze Semi Modular Power Supply= £64.99

1 x MSI B450 GAMING PRO CARBON AC (Socket AM4) DDR4 ATX Motherboard= £119.99

1 x AMD Ryzen 5 3600 Six Core 4.2GHz (Socket AM4) Processor - Retail= £185.99

1 x Kolink Castle Midi Tower Case - Black= £32.99

1 x PowerColor Radeon RX VEGA 56 Red Dragon 8GB HBM2 PCI-Express Graphics Card= £248.99

1 x Creative A60 2.0 Speaker System (51MF1635AA001)= £14.99

1 x Corsair Force MP510 series 960GB NVMe PCIe M.2 Solid State Drive (CSSD-F960GBMP510)= £109.99

Total: £858.92 (includes shipping: £21.00)

Has been working fine, gpu has slight coil whine but nothing major.

Been playing games on it daily, ran heaven benchmark overnight on first day i had it. Today i played a few hours of GTA online. But when i went to turn it on this evening, no signal to monitor?

so far i have tried

- Laptop plugged into monitor to see if monitor fault - worked fine
- updating bios, use the ez flash, flashes red a few times and stops - nothing
- reseated cpu - nothing
- reseated ram - nothing
- reseated gpu - nothing
- unplugged all power cables from psu, re plugged back in - nothing.
- unplugged m.2 drive and tried to power on - nothing

All fans come on, the msi mystic lights comes on and cycle the colours, the ezdebug lights (set of 4 in top right of mobo) occasionally stick at the boot light but always go all off. When they do go all off its like the USB loses power as the keybaord and mouse RGB goes off then comes back on again and the ezdebug lights cycle again - but if i recall correctly it always did this before windows....

Any help would be appreciated as i have no idea what i need to send back for replacement, or could i drive the ocuk store with the card to have it replaced? Even if i look to switch brand to the sapphire pulse?

MegaPinches · 25 Nov 2019 at 20:20

scorchedbee said:
Here is the new system i bought last week

Has been working fine, gpu has slight coil whine but nothing major.

Been playing games on it daily, ran heaven benchmark overnight on first day i had it. Today i played a few hours of GTA online. But when i went to turn it on this evening, no signal to monitor?

so far i have tried

- Laptop plugged into monitor to see if monitor fault - worked fine
- updating bios, use the ez flash, flashes red a few times and stops - nothing
- reseated cpu - nothing
- reseated ram - nothing
- reseated gpu - nothing
- unplugged all power cables from psu, re plugged back in - nothing.
- unplugged m.2 drive and tried to power on - nothing

All fans come on, the msi mystic lights comes on and cycle the colours, the ezdebug lights (set of 4 in top right of mobo) occasionally stick at the boot light but always go all off. When they do go all off its like the USB loses power as the keybaord and mouse RGB goes off then comes back on again and the ezdebug lights cycle again - but if i recall correctly it always did this before windows....

Any help would be appreciated as i have no idea what i need to send back for replacement, or could i drive the ocuk store with the card to have it replaced? Even if i look to switch brand to the sapphire pulse?

Not tried resetting cmos?

scorchedbee · 25 Nov 2019 at 22:02

MegaPinches said:
Not tried resetting cmos?

Eeeeerm. Slightly embarrassing here

bloody hell, used the jumper to reset cmos, booted right away ha! That’s usually the first thing I would check, I guess I didn’t as the only setting I changed for now is an xmp on ram.

bios now fully updated and all running smooth again.

Reminds me of when I built my first pc and I forgot to actually plug the power supply to the mains!!

MegaPinches · 25 Nov 2019 at 22:31

scorchedbee said:
Eeeeerm. Slightly embarrassing here

bloody hell, used the jumper to reset cmos, booted right away ha! That’s usually the first thing I would check, I guess I didn’t as the only setting I changed for now is an xmp on ram.

bios now fully updated and all running smooth again.

Reminds me of when I built my first pc and I forgot to actually plug the power supply to the mains!!

, glad you got it sorted.

GilesGuthrie · 26 Nov 2019 at 17:05

scorchedbee said:
Reminds me of when I built my first pc and I forgot to actually plug the power supply to the mains!!

First PC I built, I forgot the hard switch on the PSU. So I've finished the build, and I'm sitting at my desk like Billy Bignuts all pleased with myself for building a system, and I'm pressing the power button on the case and it's dead as the proverbial, and my guts are making a play to exit my body...

scorchedbee · 26 Nov 2019 at 17:31

GilesGuthrie said:
First PC I built, I forgot the hard switch on the PSU. So I've finished the build, and I'm sitting at my desk like Billy Bignuts all pleased with myself for building a system, and I'm pressing the power button on the case and it's dead as the proverbial, and my guts are making a play to exit my body...

haha, we have all been there!

scorchedbee · 1 Dec 2019 at 22:10

Scrap that, tonight it’s doing it again. Tried 6 different bios updates, can get to windows after numerous resets, last time it took 32 resets as I was getting angry and counting to my wife’s dismay! It does boot occasionally but as soon as you turn it off it won’t boot again.

so far I have tried

different psu
Different ssd
Various ram in various slots
Remounted cpu
Remounted GPU
6 different bios files.

I think the mother board is faulty

or the GPU as no signal output..... don’t know which to RMA to overclockers and don’t want additional cost now

do I contact overclockers or msi to RMA it?

Grimley · 1 Dec 2019 at 22:14

Contact OCUK in the first instance for RMA queries.

scorchedbee · 1 Dec 2019 at 22:21

Cheers, I’ll call them tommorow for advice as don’t know if it’s the GPU or Motherboard as I don’t have access to a spare GPU

BigRazer93 · 2 Dec 2019 at 10:05

I have had a similar problem, similar specs too!

Computer won't post, but will boot up, tried everything, narrowed it down to the motherboard.

Thought was gpu a t first as VGA light on Mobo is on, but I've tried on board, different monitor etc and still nothing!

orbitalwalsh · 2 Dec 2019 at 10:20

still within 14 days so board shouldn't have to go back to MSI EU and be a straight swap when RMA confirms it

every GPU will have some form of coil whine, even if you cant hear it , it will be there.
Way to lower it is to run stress/benchmarking programs in a loop for a good 2 hours . Should lesson the whine . Vendors dont stress test their cards for a long period of time, not enough to lower the whine

RandomMonkeH · 2 Dec 2019 at 10:38

Sounds like the classic cold boot issue of the MSI B450 boards - plenty of threads on their forums about it. Some claim it is fixed, some say not.
I assume you are on the latest BIOS? I think you need to clear CMOS before flashing it, otherwise that causes issues too.

scorchedbee · 2 Dec 2019 at 10:41

Yep, I have tried every bios on the site that supports my 3600. CMOS cleared each time.

if i RMA it I’m guessing I’ll just have the same issue again with the same board

ANDARIAL · 2 Dec 2019 at 10:47

scorchedbee said:
Yep, I have tried every bios on the site that supports my 3600. CMOS cleared each time.

if i RMA it I’m guessing I’ll just have the same issue again with the same board

Maybe change the mobo to a different make or model?
If ocuk will let you?

RandomMonkeH · 2 Dec 2019 at 11:43

Tried this (if you can get it to boot)?

https://forum-en.msi.com/index.php?topic=323915.0

scorchedbee · 2 Dec 2019 at 23:47

Finally got to boot, tried the above, next restart not booting again

RMA tomorrow it is. I have tried everything. Gutted and absolutely skint to buy a new board

champion1642 · 8 Dec 2019 at 13:37

scorchedbee said:
Eeeeerm. Slightly embarrassing here

bloody hell, used the jumper to reset cmos, booted right away ha! That’s usually the first thing I would check, I guess I didn’t as the only setting I changed for now is an xmp on ram.

bios now fully updated and all running smooth again.

Reminds me of when I built my first pc and I forgot to actually plug the power supply to the mains!!

Sometimes it's the simple things we forget.

scorchedbee · 8 Dec 2019 at 16:53

All is well!!!

unbuilt the whole Pc

flashed the bios with only 24 and 8 pin power to the board nothing else, again I was flashing the bios using ez flash port but didn’t dissemble the whole pc

running perfect and have waited 3 days to post this!!! Cold boots fine, restated over 30 times to be sure! Power off all night and boots first time

theforce · 9 Dec 2019 at 01:27

Nice to hear that you finally sorted it out.

Deleted member 209350 · 10 Dec 2019 at 12:46

scorchedbee said:
Eeeeerm. Slightly embarrassing here

bloody hell, used the jumper to reset cmos, booted right away ha! That’s usually the first thing I would check, I guess I didn’t as the only setting I changed for now is an xmp on ram.

bios now fully updated and all running smooth again.

Reminds me of when I built my first pc and I forgot to actually plug the power supply to the mains!!

Believe me, when you think you've done everything and go to switch it on and nothing happens... Heart attack material there

Usually always ends up being something small that causes these issues

New build - already dead

Deleted member 209350

Deleted member 209350