Traffic management and their network not being able to cope during peak hours are two different things with similar results to the end user.
No. However if their network can't handle all of the traffic some customers then some will experience slowdown.So they do still reduce speeds during peak times ?
No. However if their network can't handle all of the traffic some customers then some will experience slowdown.
You will find this can be had cheaper if you call up and threaten to cancel. Im paying £35.50 for 200mb BB and if you scroll through the thread you will find some people are paying a bit more or a bit less than this.
Welcome to haggle for your service
Haha, that date will just keep being pushed to the right. If you complain enough you'll get money off your bill until it is actually fixed.
No. However if their network can't handle all of the traffic some customers then some will experience slowdown.
Sadly beyond a search of your post code on their forums there’s no proper way to know.Is
Same old then.
Is there anyway you can check area performance before I potentially sign up?
Thanks
Hi all, quick sidestep from the discussion. Is the current Hub 3 firmware v. 9.1.1802.613? I’m guessing the update packages are pushed remotely by VM anyway.
After 3 years of solid service I'm experiencing packet loss and speeds down to 3MB/s. I've called twice but no engineer visit yet.
Well. Knowing VM, can be months/years to fix!Mine are actually higher at peek time
Welcome to my world or misery, have been reporting the same issues of being limited to 1-3mbps past 2 weeks but in my case all the issues started from going from a working hub 2.0 to 2 faulty hub 3.0s but even with the 3rd its still a bit hit and miss with certain VPNs.
VM did tell me they are in the process of doing a network upgrade (seems started before xmas) and will be complete by 22nd jan and this was the reason I was getting that drop to 3mbps but its hard to be 100% sure, id recommend ignoring the VM website test, either chat to them via 150, tech support team or cs team or asking on the VM forums under section speed and post there asking if a staff can check your line since I got a better answer and also a logged fault number reference.
if you don't mind me posted if any updates? I was told I have high utilization fault due to the network upgrades and its normal...
After 3 years of solid service I'm experiencing packet loss and speeds down to 3MB/s. I've called twice but no engineer visit yet.
What are the chances of VM coming out (due to a fault) and redoing the cabling in my house if it’s an awkward route? It’s nearly 20 years the original cabling and it comes up the drive and then up and over the roof dropping down into the garden / back if the house but this is the only way to get the cable into the part of the house with the network/TV etc...
As has already been pointed out in the thread where you suggested VM were throttling you at 90% of your package speed, it’s simply not the case. Protocol used (TCP vs UDP), encryption cypher strength, routing/peering to the VPN provider, the load on the chosen node, the routing/peering to the end destination and its reverse route back to you, plus the variability of the P2P network and Linux ISO you referenced are all variables, most of which are nothing to do with VM, and that’s before we get to your local network. Your issue is not relevant to people with actual network capacity issues.
VM have a code freeze policy in Dec/Jan, this is in part to reduce the risk of pushing updates that break things (people watch more TV/hammer the internet over Christmas) and in part to keep faults calls low to allow for holidays. It’s similar on the network side, node capacity upgrades are unlikely a few weeks either side of Christmas/New Year for the same reason. How long capacity takes to be added is very much a local issue, but if networks provide a date, then it’s planned in and should be done around that date. I remember being sent to Birmingham to establish why the home town of the department that supposedly dealt with failed installs nationally on the day had such high failure rates and was awful to get install availability in. I’d worked it out by the time I got to the main gate at lunch time and could see the large car park full of unused install vans. Still, at least the hotel was nice