Audio goes silent at random

Tyler Steele · 13 Jan 2020 at 00:07

I am hoping someone can help. When watching Netflix/Prime my audio goes silent seemingly randomly. If i adjust volume higher or lower it comes back but i cant seem to figure out why. I was told to update drivers and im pretty sure ive accomplished that but it still does it.

JasonM · 13 Jan 2020 at 06:56

Hi, we need far more information.

Are you using a sound card? Motherboard audio? External DAC?

What is the audio source connected to, what is the amp / receiver?

When you adjust audio volume, is this on the computer or source, or volume the amp / receiver?

I presume this is a Windows 10 PC?

EsaT · 13 Jan 2020 at 10:16

Is that only use with problems in sound disappearing or do sounds disappear with any sound source?

Tyler Steele · 13 Jan 2020 at 20:57

JasonM said:
Hi, we need far more information.

Are you using a sound card? Motherboard audio? External DAC?

What is the audio source connected to, what is the amp / receiver?

When you adjust audio volume, is this on the computer or source, or volume the amp / receiver?

I presume this is a Windows 10 PC?

Yep windows 10. the audio is coming through my monitor via HDMI no sound card. i Adjust the volume via the volume control in windows in the bottom right.

Tyler Steele · 13 Jan 2020 at 20:58

EsaT said:
Is that only use with problems in sound disappearing or do sounds disappear with any sound source?

I havent really used volume for anything else really.

Rroff · 13 Jan 2020 at 21:06

Unless using these features I'd make sure that the audio setting for "communications" is set to "Do Nothing" (The communications tab in sound settings) and that the sound device (under the playback tab) has Exclusive Mode disabled in advanced options (untick "Allow applications to take exclusive control of this device").

You might also want to check whether the monitor has power saving options in the OSD and disable or change those as appropriate as sometimes a monitor will power down the sound hardware if it thinks the system is idle.

Woodsta888 · 14 Jan 2020 at 23:03

As hdmi carries sound, I'd re-seat the cables and try another HDMI cable.

Tyler Steele · 15 Jan 2020 at 16:52

Rroff said:
Unless using these features I'd make sure that the audio setting for "communications" is set to "Do Nothing" (The communications tab in sound settings) and that the sound device (under the playback tab) has Exclusive Mode disabled in advanced options (untick "Allow applications to take exclusive control of this device).

You might also want to check whether the monitor has power saving options in the OSD and disable or change those as appropriate as sometimes a monitor will power down the sound hardware if it thinks the system is idle.

I have made the adjustments so lets see if it happens again. It seems to happen randomly too and there is no option on my monitor about it going idle.

Tyler Steele · 15 Jan 2020 at 16:52

Woodsta888 said:
As hdmi carries sound, I'd re-seat the cables and try another HDMI cable.

I have tried both of those but it continued.

Tyler Steele · 1 Feb 2020 at 22:53

This still continues to happen and random intervals. Has anyone got any other ideas? its driving me mad!