My router just died, no lights no power nothing changed the fuse tried the reset button still nothing is this dead?
If it is you still need to call VM as they're the only people who can send you a new one or a tech depending on what's required.
My router just died, no lights no power nothing changed the fuse tried the reset button still nothing is this dead?
so I came to end of my 12 month contract and was looking forward to good negotiation with my service.
I don't need to the tv any more so just wanted to have a broadband and phone.
well the rep told me that losing the tv part of the deal would have me paying 50p more and there was no negotiation what-so-ever.
he didn't seem to grasp the idea of not having to pay for a tv license would offset that completely and when I played what I thought would be my trump card 'better arrange disconnection then' he didn't hesitate and said 1 months notice is in operation now.
so I am now on my way to Origin.
I cancelled, and then retentions phoned me back with 34/ month for just the 350mb broadband, and no phoneI'm going to have to look into this myself - Currently paying £63.99 for 350MB and a phone (which I don't use). From the replies it looks like I may end up actually having to cancel and re-order to get anything close to the new customer deal. What a disgrace. Wish NI had better providers.
Ok guys I AM going to pull my finger out and do this. I've been with VM for over 6 years now, with no changes to my account, apart from the usual price increases.
Currently paying £67 for Fun TV, 150M internet, Talk weekends. Not too fussed about a big TC package, never use my landline. It's mainly broadband I use.
The current equivalent is £33 a month (12 months), then £64.
I won't bother with trying to ask to to lower it, I guess they might be a few quid if I'm lucky. If I say cancel, how long until my services would actually be cut? I presume retentions would call back before that?
I only ask as I have the worst luck with this, and I bet they don't call back and then I'm stuck with no services. And unfortunately as I'm in a new estate wired for VM, they really are the best to go for.
just wanted to say thanks to everyone that replied - was kinda expecting 'oh you must have a crap customer for them to let you go so easily' but everyone has been so helpful.
I really dislike companies like this dangling teaser offers and then trying to screw us once the contract ends.
wouldn't it be lovely to find a company that just gives a reasonable contract price permanently?
one thing I will say about Virgin was the free 50 to 100mb boost a short while ago.
as for contact with retentions - so far nothing.
and tbh that is fine as I am now going to move for definite to Origin.
What Origin package are you getting?just wanted to say thanks to everyone that replied - was kinda expecting 'oh you must have a crap customer for them to let you go so easily' but everyone has been so helpful.
I really dislike companies like this dangling teaser offers and then trying to screw us once the contract ends.
wouldn't it be lovely to find a company that just gives a reasonable contract price permanently?
one thing I will say about Virgin was the free 50 to 100mb boost a short while ago.
as for contact with retentions - so far nothing.
and tbh that is fine as I am now going to move for definite to Origin.
My Boy's PC (CAT6A to Tenda AV1000 Gigabit Powerline Adaptor - same ring) is maxing out at 62Mb/s, 21ms ping - I'm probably expecting too much of the Powerline Adaptor..?
Im currently paying £50 for 350mb/phone and lowest tv package (with v6 box) - my contract is coming to an end, what should I be looking for? What are people with similar package managing to get?
I'd be happy to drop both TV and Phone, but last time around it was actually cheaper to get the 3 services (go figure...).. I can get FTTP BT (300mb?), but they seem quite pricey aswell.. I rather stay with Virgin as I constantly get the full advertised speed.