crashing to desktop issue during gaming (Brand new system)

[Matson]

Yeah as mentioned in the first post I had the same crash to desktop in Gears of war 5 and control. GTA V is just the easiest one to test as it happenes quite quickly where as the other it could be hours until you get a crash to desktop and I cant play for hours each time to test. That makes GTA V the easiest way to test that its still happening. It could be the combination of hardware yes. The company I purchased from thinks it may be the 3900X CPU but I personally think its either that or the motherboard and as you mentioned it could be a compatability issue with the hardware. If I do return it though they have no more 3900x in stock so no idea how long I would have to wait which is why I was hoping to find the cause myself and fix it but iv literally tried everything I can think of including all the suggestions in this thread.

 

[Justintime]

Built an Intel system for a mate but 2080ti in common, same exact issue, 1080ti and 1070ti i tried worked fine. RMA 2080ti worked fine as well.. might be a possibility.

 

[Matson]

Thank you for that...If it was a 2080TI hardware issue would it not show up in stress tests or anything as everything iv thrown at it its been completely fine.

Yesterday I decided to google the 0xc0000005 error and there is a whole thread on it on the GTA forum and many suggest its because of the online component and they don't get the crashes when in offline mode. I tried offline mode for 2 hours last night and didn't get a crash yet. I also did a few other things that is recommended for that error message so will see if its still happening such as a windows file repair and so on. Hopefully its something as simple as that.

 

[Drangueos]

I'm having the same problem since the casino update, went to rockstar support and so far they are useless making me reinstall a lot of things, but I'm sure the problem is the game as in 2016 they did the same thing with another updated.

Here is what is says on dxdiag and launcher.log:
Fault bucket 1441793905547787177, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: GTA5.exe
P2: 1.0.1737.0
P3: 5d373e5a
P4: GTA5.exe
P5: 1.0.1737.0
P6: 5d373e5a
P7: c0000005
P8: 000000000396bc55
P9:
P10:

------------------------------------------

[2019-09-18 10:53:13.832] [DISPLAY] [12968] [gamelaunch] Game exited with code 0xc0000005 (3221225477)
[2019-09-18 10:53:13.832] [ ERROR ] [12968] [crashdetection] Exit code 0xc0000005 indicates a fatal game exit (reason: STATUS_ACCESS_VIOLATION)


------------------------------------------

 

[MissChief]

Just tried that suggestion. Still crashed to desktop in GTA V exactly the same as with 32GB. Tried 16 in slot 3/4 and then in slot 1/2 and same outcome. Ran so many stress tests yesterday. CPU/mem/gpu and all of them were fine. But with GTA V it crashes to desktop. It has to be a 3900x or motherboard issue.

Did you try the same two sticks in both slots or did you swap to the other set?

 

[NovaKill4]

Have you checked over all of the power connectors to make sure they are firmly seated in their sockets? i know this sounds basic but loose connectors can cause a whole range of problems.

Also, how much virtual memory do you have set?

 

[Matson]

Seems the GTA V crash has been fixed by purely turning off the ethernet when playing and playing it in offline mode. Not a single crash in 2 days doing it that way which would mean the issue is with the software. I also did a windows file repair and had 2 corrupt files which repaired. Not sure that made a difference as the corrupted files where only the windows onedrive. But doing that + pulling out the internet when playing GTA V single player in offline mode has stopped it crashing.

 

[Matson]

Have you checked over all of the power connectors to make sure they are firmly seated in their sockets? i know this sounds basic but loose connectors can cause a whole range of problems.

Also, how much virtual memory do you have set?

Virtual memory is set to 32GB.

 

[keyser]

hmm its annoying issue, these are the worst. My system is stable and yet Hitman crash to desktop until I googled it needed more page file, I upped from 1GB to 8GB, boom fine again. 32GB seems excessive but it won't hurt anything except hard drive space.

Do you have another graphics card you can test? 2080 Ti is fairly demanding, could be PSU stressed as in weird issue with it rather than under powered. Try GPU then PSU.

Edit: i missed the part where you said its working

Soo could be ethernet driver?? although maybe not based on the errors.

 

[Matson]

I think the GTA V issue is more an issue on there side. Theres a whole thread on the GTA forum with people getting the same crash and error and playing in offline mode seemed to have fixed it. I haven't had a crash in anything for a few days now so hopefully everything is okay.

 

[Alan1969]

in my experience crashes like this are usually due to drivers. I recently built some PC's and stupidly installed the B450 chipset driver from the DVD that came with the mobo. That caused it to blue screen periodically. Uninstalling that and getting the B450 chipset driver from AMD's website fixed the issue.

The other possible problem is a bad PSU.

 

[Alan1969]

with windows 10 getting it to reset itself 9you with have to reinstall all your software) has fixed issues like this for me before.

 

[account398384]

I made an account just to join in here cause I've got the same issue.

It started right after I upgraded my system:

i9-9900KF from an i5 7600
32GB Vengeance RGB PRO (3200MHz) from 16GB Vengeance LPX (2400MHz)
Maximus XI Hero Z390 from Strix B250F

Looking at that, the only common denominator left is the RAM, which I think may be at fault here, I would ASSUME it's the clock speed so I'm gonna try lowering that down to the stock 2133MHz when I'm home from work.

Other than that I have no clue what it could be. GTA is the ONLY game that I have issues with and it would be too much of a coincidence not to be related to my system upgrade since this NEVER happened on the old system.

I might even try the old RAM since I still have all the old parts.

Will update once I've tried.

 

[Matson]

I made an account just to join in here cause I've got the same issue.

It started right after I upgraded my system:

i9-9900KF from an i5 7600
32GB Vengeance RGB PRO (3200MHz) from 16GB Vengeance LPX (2400MHz)
Maximus XI Hero Z390 from Strix B250F

Looking at that, the only common denominator left is the RAM, which I think may be at fault here, I would ASSUME it's the clock speed so I'm gonna try lowering that down to the stock 2133MHz when I'm home from work.

Other than that I have no clue what it could be. GTA is the ONLY game that I have issues with and it would be too much of a coincidence not to be related to my system upgrade since this NEVER happened on the old system.

I might even try the old RAM since I still have all the old parts.

Will update once I've tried.

Have you tried just doing whats fixed it for me and turning your internet off and playing it in offline mode? I haven't had a single crash on it since I did that. It would seem the issue is with the software not hardware. Of course that's not a fix if you want to play it online but for me it was single player mode that was crashing and since playing in offline mode its not happened since which tells me the issue is with the game.

 

[account398384]

Have you tried just doing whats fixed it for me and turning your internet off and playing it in offline mode? I haven't had a single crash on it since I did that. It would seem the issue is with the software not hardware. Of course that's not a fix if you want to play it online but for me it was single player mode that was crashing and since playing in offline mode its not happened since which tells me the issue is with the game.

Haven't really had much time but I'll do it soon enough.

Unfortunately that fix wouldn't work for me since I only play online.

I'll do some more digging later.

 

[Matson]

Unfortunately I still seem to be getting this and its very annoying. Its not just a gaming issue though As today I was running the Ace stream video player watching something on it and twice it would just shut itself off randomly exactly like my games do. No lock up, no warning just the program will shut off and I have to reload it again.

This is the error log I got from both ace stream crashes.

Faulting application name: ace_player.exe, version: 2.2.3.0, time stamp: 0x53357a22
Faulting module name: libtsplayercore.dll, version: 2.0.5.0, time stamp: 0x587f6364
Exception code: 0xc0000005
Fault offset: 0x00082213
Faulting process ID: 0x6674
Faulting application start time: 0x01d597d4fa07c4b1
Faulting application path: C:\Users\chris\AppData\Roaming\ACEStream\player\ace_player.exe
Faulting module path: C:\Users\chris\AppData\Roaming\ACEStream\player\libtsplayercore.dll
Report ID: 38fcf2d0-748b-480a-93f4-be457e5f9458
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: ace_player.exe, version: 2.2.3.0, time stamp: 0x53357a22
Faulting module name: MMDevApi.dll, version: 10.0.18362.387, time stamp: 0x9539da13
Exception code: 0xc0000005
Fault offset: 0x00021ac3
Faulting process ID: 0x928
Faulting application start time: 0x01d597cfd4452ee6
Faulting application path: C:\Users\chris\AppData\Roaming\ACEStream\player\ace_player.exe
Faulting module path: C:\Windows\System32\MMDevApi.dll
Report ID: e81d9288-da2b-49ed-9a91-462022ca1711
Faulting package full name:
Faulting package-relative application ID:

 

[Matson]

Just for anyone who has a similar issue I eventually got this fixed. Turned out it was the 2080 TI card that needed replacing. Been completely fine since it was swapped out.

 

[Alan1969]

Just for anyone who has a similar issue I eventually got this fixed. Turned out it was the 2080 TI card that needed replacing. Been completely fine since it was swapped out.

thanks for letting us know. I was wondering what was the problem.

 

[Alan1969]

Just for anyone who has a similar issue I eventually got this fixed. Turned out it was the 2080 TI card that needed replacing. Been completely fine since it was swapped out.

what card did you replace it with? another 2080Ti or a different one?

 

[Matson]

It was replaced under RMA for the exact same MSI gaming trio 2080ti.