Amazon Prime sucks massive donkey balls

ChrisLX200 · 19 Feb 2020 at 22:42

Had a result with a Logitech G602 mouse I bought 13 months ago. It stopped responding and I reckon the receiver is knackered because it wasn't detected by Logitech's re-connection utility when I tried to pair it with the mouse again. Strangely, Win10 shows it in device manager as being OK. I downloaded the firmware updater util out of interest and that couldn't detect it either. Whatever, I opened a chat with Amazon and explained and they agreed to send me a replacement tomorrow.

Skynet5 · 19 Feb 2020 at 22:52

ChrisLX200 said:
Had a result with a Logitech G602 mouse I bought 13 months ago. It stopped responding and I reckon the receiver is knackered because it wasn't detected by Logitech's re-connection utility when I tried to pair it with the mouse again. Strangely, Win10 shows it in device manager as being OK. I downloaded the firmware updater util out of interest and that couldn't detect it either. Whatever, I opened a chat with Amazon and explained and they agreed to send me a replacement tomorrow.

I did this with a £1300 Sony soundbar that Sony laughed at me at and said it was out of warranty and that I would have to pay lots for a repair.

Amazon gave me a full refund in 30mins via chat.

I'm happy for amazon to take more of my data, with my agreement. Customer obsessed.

Meanwhile I have no Sony products in my house and never ever will do again.

Plus their delivery rocks in South Cheshire.

Minusorange · 19 Feb 2020 at 23:07

Since when did they start taking payment before delivery ? ordered an external drive that was on offer last week, was a popular deal so delivery wasn't expected until next month yet they took the money, the drives are back in stock too now at regular price so no idea why they haven't delivered

hyperseven · 19 Feb 2020 at 23:21

Minusorange said:
Since when did they start taking payment before delivery ? ordered an external drive that was on offer last week, was a popular deal so delivery wasn't expected until next month yet they took the money, the drives are back in stock too now at regular price so no idea why they haven't delivered

Which payment method did you choose? Only ever happened to me when using the Amazon CC.

Minusorange · 20 Feb 2020 at 12:50

hyperseven said:
Which payment method did you choose? Only ever happened to me when using the Amazon CC.

Just my normal debit card, I'm more puzzled why they haven't shipped while it's now in stock though

hyperseven · 20 Feb 2020 at 13:36

Minusorange said:
Just my normal debit card, I'm more puzzled why they haven't shipped while it's now in stock though

Do Amazon actually have it in stock or just third-party marketplace sellers?

Also found this, have a look on you bank authorisation procedure to see if has been amended recently.

Minusorange · 20 Feb 2020 at 16:47

hyperseven said:
Do Amazon actually have it in stock or just third-party marketplace sellers?

It looked in stock but adding to basket shows it is not, I guess I wait, I'm not too fussed about the payment being taken, I actually prefer it this way just wondering when they changed it

SexyGreyFox · 21 Feb 2020 at 11:16

Well I joined Amazon Prime yesterday and so far impressed.
Ordered an item around 5pm yesterday and it's already arrived and through my Fire TV I can say "Alexa show me front door (or drive)" and my Blink cameras go live.

Deleted member 77746 · 21 Feb 2020 at 11:22

I had two trials of amazon prime for 3 months each and I was well impressed! Delivery within 12 hours apart as I ordered it at night and it was delivered by 9AM.

ANDARIAL · 21 Feb 2020 at 12:10

Not sure if this is relevant to this thread but here goes
Just had over 12 phone calls from`Amazon`this morning that cut off the second the answerphone kicks in,Scammers maybe?Asking us to press `1` lol

SexyGreyFox · 21 Feb 2020 at 12:52

ANDARIAL said:
Not sure if this is relevant to this thread but here goes
Just had over 12 phone calls from`Amazon`this morning that cut off the second the answerphone kicks in,Scammers maybe?Asking us to press `1` lol

The old "we have taken out £39.99 for Prime, please press 1 to cancel“. I tried to tell them there isn't a £39.99 option but they put the phone down.

Deleted member 77746 · 21 Feb 2020 at 12:58

ANDARIAL said:
Not sure if this is relevant to this thread but here goes
Just had over 12 phone calls from`Amazon`this morning that cut off the second the answerphone kicks in,Scammers maybe?Asking us to press `1` lol

Yep scam. If you can just block the number.

Rroff · 21 Feb 2020 at 13:01

Yeah my parents have been having that call for the last ~2 weeks sometimes 3-4x a day it is driving them mad - they can't easily block it as it is from different numbers.

Puzzled · 21 Feb 2020 at 13:06

Anyone watch the Panorama about Amazon the other day? I know they've been in the business of customers data since the beginning but the amount of data they capture now and plan to capture in the future is getting a bit worrying, add to that the way they treat their employees and it is starting to make me think that I shouldn't use them so much. It's just so damn convenient and everything you search for just goes straight to Amazon now.

https://www.bbc.co.uk/iplayer/episode/m000fjdz/panorama-amazon-what-they-know-about-us

There is a written version on the BBC News app as well.

ANDARIAL · 21 Feb 2020 at 16:08

yah was same number.Blocked now of course

Curio · 21 Feb 2020 at 16:26

Amazon Prime member in the US here. New motherboard arrived yesterday. It wasn't in a cardboard box - they had just stuck the shipping label directly on the mobo box. And the box wasn't even sealed :O It looks fine and the box wasn't even scratched, but I'll find out tomorrow if it actually works. I suspect it was a returned one, but even so, I've never had anything arrive like that!

hyperseven · 21 Feb 2020 at 16:27

Rroff said:
Yeah my parents have been having that call for the last ~2 weeks sometimes 3-4x a day it is driving them mad - they can't easily block it as it is from different numbers.

If in land land get them a call guardian phone.

Rroff · 21 Feb 2020 at 16:49

hyperseven said:
If in land land get them a call guardian phone.

They already have an expensive cordless phone setup (so won't want to replace it) - which has a blocking feature but either seems to block too much or too little.

thenewoc · 22 Feb 2020 at 17:53

Puzzled said:
Anyone watch the Panorama about Amazon the other day? I know they've been in the business of customers data since the beginning but the amount of data they capture now and plan to capture in the future is getting a bit worrying, add to that the way they treat their employees and it is starting to make me think that I shouldn't use them so much. It's just so damn convenient and everything you search for just goes straight to Amazon now.

https://www.bbc.co.uk/iplayer/episode/m000fjdz/panorama-amazon-what-they-know-about-us

There is a written version on the BBC News app as well.

Yes and I didn't really like their attitude, seemed too cocky with answer for everything, kings of spin. Sooner they get charged more tax / comparable to the level of sales their doing here rather than clever accounting to diminish their profits here and instead pay some tax elsewhere, the better all round to even out the playing field.

ChrisLX200 · 22 Feb 2020 at 18:00

They employ a lot of people to minimise their tax burden, it's up to the governement to close the loopholes, you can't blame Amazon.