Virgin Media Discussion Thread

TNA · 23 Feb 2020 at 04:29

B&W said:
Well they offered me to downgrade to 100mb for £37 a month or upgrade to 200mb for £42 a month.

I chose the latter, well worth the phone call!

Just as a reference I am on £29 for a 108mb, phone line and weekend calls. Pretty sure some have even better deals than me in here.

Journey · 23 Feb 2020 at 17:46

Don't forget to put your claims in for loss of service!

Robzere31 · 24 Feb 2020 at 14:51

Done my yearly phone call to discuss contract which expire a couple of weeks ago & had gone up to £50.50pm for 350mb BB

10 min call & now paying £32 for the next 12 months.
Not great but it will do.

koeiwong · 24 Feb 2020 at 15:08

Robzere31 said:
Done my yearly phone call to discuss contract which expire a couple of weeks ago & had gone up to £50.50pm for 350mb BB

10 min call & now paying £32 for the next 12 months.
Not great but it will do.

Very good deal, I wish I can have similar deal like youra but VM put me on heavy user category so I won't get anywhere near your deal.

TNA · 24 Feb 2020 at 15:12

Robzere31 said:
Done my yearly phone call to discuss contract which expire a couple of weeks ago & had gone up to £50.50pm for 350mb BB

10 min call & now paying £32 for the next 12 months.
Not great but it will do.

Have you seen people get better deals? That one sounds good to me.

Robzere31 · 24 Feb 2020 at 15:18

TNA said:
Have you seen people get better deals? That one sounds good to me.

All a bit hit & miss with what gets offered tbh.
Started by offering me £40, but the guy i was chatting to was a decent chap & must have had a good weekend

Ayahuasca · 24 Feb 2020 at 16:34

They're laying the cable in either this week or next in my street, I'm in a contract with EE till this time next year. Wonder if I can get out of it with the recent RPI increase.

benjii · 24 Feb 2020 at 23:27

koeiwong said:
Very good deal, I wish I can have similar deal like youra but VM put me on heavy user category so I won't get anywhere near your deal.

What's your average monthly usage?

TNA · 25 Feb 2020 at 07:18

What ping do you guys get on Speedtest.net?

spoffle · 25 Feb 2020 at 07:40

TNA said:
What ping do you guys get on Speedtest.net?

It's a pointless test, as everyone will be pinging a different server to you. The only useful metric is to ask someone who is local to test ping to the same server.

TNA · 25 Feb 2020 at 07:42

spoffle said:
It's a pointless test, as everyone will be pinging a different server to you. The only useful metric is to ask someone who is local to test ping to the same server.

Just wanted to get a rough idea. They have servers around the country anyway. Not like a server from up north will be connecting to the one down here in London.

koeiwong · 25 Feb 2020 at 12:28

benjii said:
What's your average monthly usage?

She said something like about 86gb a day in recent months. My last value statement covered Jun to Aug last year was 2.2tb which is about 24gb a day.

I shouldn't have taught my mum how to use the youtube app on TV to watch video, she is spending most of the time watching it now.

faceman123 · 25 Feb 2020 at 14:42

A good tip for negotiating the price down is to speak of the weak uploads, just state the other provider is offering more upload than 30mb, it's helped folk i know secure ok deals

thebandit · 25 Feb 2020 at 15:02

TNA said:
What ping do you guys get on Speedtest.net?

I have 350Mb, best I ever get is ~17ms even using the host in the same town (not that I m sure it doesn't route via somewhere miles away, never tracert'd it) for reference, it used to be sub 10ms when I was with Plusnet (80Mb)

TNA · 25 Feb 2020 at 15:03

thebandit said:
I have 350Mb, best I ever get is ~17ms even using the host in the same town (not that I m sure it doesn't route via somewhere miles away, never tracert'd it) for reference, it used to be sub 10ms when I was with Plusnet (80Mb)

Thanks. Mine is 9ms by the way.

Frijj · 26 Feb 2020 at 00:18

Currently on 350mb pay around 60 a month it's in my friends name he has recently moved out and I have been transferring the money..

If he cancels and I sign up in my own name how long am I likely to be without service/ internet?

Want to carry on with the same speed am I likely to get a better price also?

faceman123 · 26 Feb 2020 at 10:37

Frijj said:
Currently on 350mb pay around 60 a month it's in my friends name he has recently moved out and I have been transferring the money..

If he cancels and I sign up in my own name how long am I likely to be without service/ internet?

Want to carry on with the same speed am I likely to get a better price also?

from what i recall just couple of hours at most - christ £60!! some people get Tv and a lnadline for less

z10m · 26 Feb 2020 at 12:18

koeiwong said:
She said something like about 86gb a day in recent months. My last value statement covered Jun to Aug last year was 2.2tb which is about 24gb a day.

I shouldn't have taught my mum how to use the youtube app on TV to watch video, she is spending most of the time watching it now.

Oh God in that case I can forget about decent price after my initial contact runs out as I'm using 2-3 TB per month....

koeiwong · 26 Feb 2020 at 13:24

z10m said:
Oh God in that case I can forget about decent price after my initial contact runs out as I'm using 2-3 TB per month....

Call them and see, I got discount at the end.

I do want to switch provider and send message to VM for little offer to existing customer but I can't with go back to FTTC because download speed only 11-14mb.

Stu · 26 Feb 2020 at 14:26

koeiwong said:
Very good deal, I wish I can have similar deal like youra but VM put me on heavy user category so I won't get anywhere near your deal.

What's a "heavy user category" and how does that impact deals offered?