I take it that they speak English? What made you call the Japanese office?I had to change a BA flight and called the Japanese office on Skype and they sorted quickly
I take it that they speak English? What made you call the Japanese office?I had to change a BA flight and called the Japanese office on Skype and they sorted quickly
I've just tried the USA number (800 AIRWAYS) and it cuts me off before connecting to someone.I was in Thailand at the time so time difference worked but I often call Japan or US (US goes to India) , they are all very good and you get sorted quicker
I've just tried the USA number (800 AIRWAYS) and it cuts me off before connecting to someone.
Got email notification from Expedia that the hotel in Milan I'm supposed to be staying at has closed till April 4th so far. But the way Italy is at the moment I can't see them sorting themselves out by the end of April. Suspect I should get a refund for hotel and flights along with the football tickets I've already pre-ordered.
Thanks, I will try the Japan one this morning.not sure if same but US one I use is
1 800 247 9297
Japan ones I use
+81 332 985 209 - think this is exec club for reward flights
and
+81 332 985 238 - prob main number
Our Ski company are now refusing a refund and so are our travel insurers
Our Ski company are now refusing a refund and so are our travel insurers
Force Majeure.On what basis?
Trust sent. Much appreciated.Give me some details and I can probably help.
Spend a total of 2 hours/5 phone calls on hold/being cut off to BA trying to get a refund for flights they cancelled. No luck.
Why can't they just add a refund request to the manage my booking page?
Can I simply contact the CC company and get a charge back? Seems like it would be far easier.
Spend a total of 2 hours/5 phone calls on hold/being cut off to BA trying to get a refund for flights they cancelled. No luck.
Why can't they just add a refund request to the manage my booking page?
Can I simply contact the CC company and get a charge back? Seems like it would be far easier.
I managed to get through to BA, not sure how as the call was answered straight away. The chap was super helpful, he explained because I upgraded the refund on the flight has to be done by hand and it's usually done in India or Cape Town, both offices have closed so it's all done between the UK and Germany and they've got thousands to process. Why this wasn't explained when they first told me a refund was coming or a message put online I don't know, but at least I know there's not been a mistake and it is coming.
Force Majeure.