Newly installed Aorus Radeon RX 5700 XT causing PC to crash.

sophistrysolipsist · 7 Apr 2020 at 13:14

Hi, I just upgraded from Nvidia 950 to Aorus Radeon RX 5700 XT. Followed the guide, used DDU to wipe the nvidia drivers, swapped over the hardware, made sure its in the right slot and the power cables are properly inserted, restarted and installed the latest AMD Drivers(20.4.1).

It crashes and restarts the PC when I load into a game or try to benchmark it. Is it likely to be a driver issue or a hardware issue?

VaderDSL · 7 Apr 2020 at 13:17

Probably a driver issue/software issue. Worst case might be a reinstall to narrow it down.

Nutella33 · 7 Apr 2020 at 13:25

sophistrysolipsist said:
It crashes and restarts the PC when I load into a game or try to benchmark it.

Power supply? are you using separate cables?

sophistrysolipsist · 7 Apr 2020 at 13:29

Nutella33 said:
Power supply? are you using separate cables?

I went from a 6pin to 2 8 pins. Is this not correct? https://i.imgur.com/OvQgq9f.jpg Does each pin need a separate 8 pin directly from the power supply?

Nutella33 · 7 Apr 2020 at 13:40

sophistrysolipsist said:
I went from a 6pin to 2 8 pins. Is this not correct? https://i.imgur.com/OvQgq9f.jpg Does each pin need a separate 8 pin directly from the power supply?

If you can, use two separate cables. Can help in some cases. Since the card seems like its having problems under any kind of load I'd suggest its an issue with the power supply. which power supply is it?

sophistrysolipsist · 7 Apr 2020 at 13:42

Nutella33 said:
If you can, use two separate cables. Can help in some cases. Since the card seems like its having problems under any kind of load I'd suggest its an issue with the power supply. which power supply is it?

Ok. I'll have a look to see if it's got another one.

EVGA 600W 80 Plus Power Supply

600W was the recommended amount on the site.

opethdisciple · 7 Apr 2020 at 13:43

sophistrysolipsist said:
I went from a 6pin to 2 8 pins. Is this not correct? https://i.imgur.com/OvQgq9f.jpg Does each pin need a separate 8 pin directly from the power supply?

I think will be your issue

Nutella33 · 7 Apr 2020 at 13:49

sophistrysolipsist said:
Ok. I'll have a look to see if it's got another one.

Just had a look and it should be fine, and does come with 2 x 8pin cables, so try that mate.

It's a good power supply so the wattage shouldn't be the issue.

sophistrysolipsist · 7 Apr 2020 at 13:59

Nutella33 said:
Just had a look and it should be fine, and does come with 2 x 8pin cables, so try that mate.

It's a good power supply so the wattage shouldn't be the issue.

Ok thanks. This may be a silly question but where would I find the 2 8pin cables? As in should they be sticking out if the PSU? https://imgur.com/gallery/NzD7wnC

I bought it prebuilt from overclockers so I don't have the original psu box etc if it comes as an extra?

Nutella33 · 7 Apr 2020 at 14:03

That cable in the last photo on your album. It's not a modular power supply so will be attached to the PSU.

sophistrysolipsist · 7 Apr 2020 at 14:04

Nutella33 said:
That cable in the last photo on your album. It's not a modular power supply so will be attached to the PSU.

Those are the 2 6±2 pin ones I had in originally.

Nutella33 · 7 Apr 2020 at 14:09

sophistrysolipsist said:
Those are the 2 6±2 pin ones I had in originally.

Oh, must be an older model of the powersupply then. I'm afraid you'll need a power supply with two individual pci-e 8pin cables.

sophistrysolipsist · 7 Apr 2020 at 14:15

Nutella33 said:
Oh, must be an older model of the powersupply then. I'm afraid you'll need a power supply with two individual pci-e 8pin cables.

Ok thanks. So even though 600W was the recommended one, it needs 2 dedicated 8pin rather than 2 6+2 pins. Thanks. Is a PSU upgrade fairly simple to do? I don't have a lot of experience with upgrading myself. GPU seemed easy enough though.

Nutella33 · 7 Apr 2020 at 14:30

sophistrysolipsist said:
Ok thanks. So even though 600W was the recommended one, it needs 2 dedicated 8pin rather than 2 6+2 pins.

Yes, wattage is important but there are other considerations as well. As you've done a reasonably major upgrade from a midrange 90W card from 5 years ago to a card that needs 3x the power, its supply needs to be much stabler and in the time thats passed, standard power requirements (like a single 6 or 8 pin cable) have changed.

~edit~ Just reread your post, its not the 6+2 vs 8 pin thats the issue. It's the weaker power supply running through one single cable, instead of each plug having its own cable.

sophistrysolipsist said:
Is a PSU upgrade fairly simple to do? I don't have a lot of experience with upgrading myself. GPU seemed easy enough though.

Yes reasonably. nothing technical about it, just 4 screws and unplugging everything and then the reverse to fit, paying mind to how you need to route the cables and making sure you remember to plug everything back in

Not uncommon for experienced builders to forget the odd cable and wonder why its not working.

Just at guess at some mid budget options but something like
https://www.overclockers.co.uk/be-q...0w-80-plus-bronze-power-supply-ca-137-bq.html
https://www.overclockers.co.uk/seasonic-s12iii-650w-80-plus-bronze-power-supply-ca-07g-ss.html

Would both work. If you wanted to push the boat out a bit more and not have to buy another PSU for a while, something like
https://www.overclockers.co.uk/supe...old-modular-power-supply-black-ca-062-sf.html
https://www.overclockers.co.uk/be-q...-platinum-modular-power-supply-ca-143-bq.html

would work without being unreasonably priced.

LoadsaMoney · 7 Apr 2020 at 14:34

Could be the PSU is if its crashing upon starting to game, once it goes underload.

Morfinel · 7 Apr 2020 at 14:38

sophistrysolipsist said:
Ok thanks. So even though 600W was the recommended one, it needs 2 dedicated 8pin rather than 2 6+2 pins. Thanks. Is a PSU upgrade fairly simple to do? I don't have a lot of experience with upgrading myself. GPU seemed easy enough though.

No, it make no difference if you have 8 pin or 6+2 if the psu is bad it will be bad on both 8pin or 6+2 running power through 2 extra cables to make 8pin will not cause crash(looking at photo you need two 6+2 having two connections on one cable is bad) Did you try to underclock/undervolt to lower power consumption? If fans are not spinning when idle I would disable or use afterburner

LoadsaMoney · 7 Apr 2020 at 14:43

Fans will probably start to spin, when a certain temperature is reached.

sophistrysolipsist · 7 Apr 2020 at 15:20

Ok maybe some progress. I decided to go back to DDU and get rid of both amd and nvidia drivers, and made sure I was in safe mode this time. Restarted, installed AMD drivers making sure I selected specifically the ones for the 5700xt rather than let it automatically detect.

Loaded up a low end graphic game and it seemed to run fine. Went to load up Cod MW warzone and set it to the lowest graphic settings and it ran fine. Tried it again highest settings and it ran fine too.

sophistrysolipsist · 7 Apr 2020 at 15:26

Just tried the geekbench 5 benchmark and then it crashed again. So seems like it might be ok up until it needs to draw a lot of power.

Nutella33 · 7 Apr 2020 at 15:35

uh huh. I edited some suggestions in my last post which you might find helpful at two different price points.