New Samsun Q80T - Faulty?

Rids · 6 Jan 2021 at 19:26

Hello guys,

Just sense check this for me if you dont mind.

Brand new Samsung Q80T delivered today - there is 'dark section' in the centre left of the screen. Appears to me as if one of the backlighting LED's isn't functioning.

I've had a tinker with settings and can't find anything obvious to resolve it, have powered the TV off at the mains, etc etc.

Do you mind taking a look at the screenshot below and confirm I'm not being a moron?

Cheers

ancientmariner · 6 Jan 2021 at 20:30

You are not a moron. I have seen this before while researching buying a Q80t recently. Send it back.

Mr Paul · 6 Jan 2021 at 22:18

Thats DSE (Dirty Screen Effect), quite common on LCD's unfortunately.

I'd return and hope you get a better panel next.

mmj_uk · 6 Jan 2021 at 22:32

Yeah I'd have said DSE. I think if it was a back light not working it would be a lot more severe.

Rids · 6 Jan 2021 at 23:19

Thanks all, been in touch with JL and have a replacement coming Friday.

Appreciate the input, hadn't heard of DSE before.

Midlife Crisis · 7 Jan 2021 at 08:47

Samsung have a reputation for dirty screen, my old 40 inch tv has it but its less severe and more spread out, good luck with its replacement. Hard to see how that got passes quality control.
I have just got a new Sony and the screen is spotless.

Rids · 7 Jan 2021 at 11:05

Really annoyingly, I've turned on the TV this morning and the problem has completely gone.

Probably still follow through with the exchange from JL as having the fault pop up has raised concerns.

Edit: and the plot thickens, after working all morning, now a different section of the screen has decided to go cloudy - what in the actual **** is going on. Will certainly be going through with the exchange now.

Midlife Crisis · 7 Jan 2021 at 22:29

maybe it is a faulty back light thingy-bob then as dirty screen don't move [at least it never has on my old samsung]