Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
I had something very similar with my Gigabyte 3090 Gaming OC. After trying everything (new PSU included, drivers, DDU...) I RMAed it. They gave me a new one and I did not have any issues again (this was 10 days ago, fingers crossed). My GPU was a bit odd in this regard, though, it could be fine for a few days and then start doing that time after time in a question of minutes. The good news is that the RMA process took just 5 days (but I drove there to leave and collect the card) and, although they told me that the GPU was fine because they had not experienced the issue themselves, they replaced it anyway. Quite a few people are reporting the same problem in the forum, at the end, they are going to have a bunch of "totally fine" GPUs in there.
They have offered me a EVGA RTX 3080 FTW3 ULTRA looks nice, not that I have much choice since getting a card is so difficult Ive accepted , Hope the EVGA is a good card never owned their brand before
Hello Guys, I didn't want to make an extra topic. I have almost 100% of the same problems. I bought the card in December and now I get blackscreens in the game. Sometimes after a short time, sometimes after a little longer. In the background, however, I can still hear my colleagues in Teamspeak. But i must do an hardreset. My Computer-Dealer sent the card back to me as not being faulty. I wrote to Gigabyte via the e-mail system, but for just over 2 weeks I have been waiting for an answer that might help me. Can someone help me? I come from Germany, sry for my bad english
What a horrible experience guys. What is it with Gigabyte stuff eh? I've never bought any of their stuff although not deliberately. Are they generally to be avoided compared to the other big brands?
The best you can do is to directly send a message to the RMA service, they are very fast and will take care of it. Their e-mail is: UK RMA Team <[email protected]> I found the web-based e-mail system to be mostly useless. They take forever to answer and, when they do, they tell you the obvious things you have already tried.
I rarely buy anything but Gigabyte. They are a darned good manufacturer with excellent warranty service. All brands have issues, and a few horror stories really shouldn't influence you. I have had more issues with Asus than Gigabyte. Having said that, it does seem that Gigabyte has been having troubles with some of their cards and power, hence the fact that some are being quietly released as version 2 & 3's. There is, I believe a version 3 of the Master that addresses power issues.
I am not sure about the 3080 Xtreme, but the replacement 3090 Gaming OC I received does not have particularly "bad" thermals in this regard. When gaming and using 100% of the GPU the RAM never goes above 92ºC, and for normal tasks it stays at 68-72ºC. Always within the official tolerances.
Cheers for the feedback @IICIIEII .That definitely sounds like an improvement! While 92C sounds a little toasty (some people with thermal pad replacements on the 3080 are hitting 85C max) from what I gather the 3090 can get hotter than the 3080 because the memory is on both sides of the PCB. So it sounds like they've done something about it. Can anyone else confirm?
This is an update that may hopefully help someone else.
I was getting the black screen 100% fan crash on my Gigabyte 3090 Xtreme. This was not caused by stressing the card.
Long story short my retailer in the UK and Gigabyte tested the card just by stressing it and said it was fine (ignoring my detailed information on how to replicate the crash). I insisted Gigabyte test the card how I described and Gigabyte Taiwan asked for a video of the crash happening. Just as the retailer was going to dispatch the card back to me so I could record a video they came back to me and Gigabyte offered a refund or exchange. Was unsure about an exchange but as the price on 3090's seems to be about £700+ more than I paid went exchange.
New card arrived today (looks brand new). Currently running a game that would cause the crash pretty quickly and so far no crashes. Can't say for sure if it is problem solved but looking OK so far. If so was definitely a fault with the card.
Not great support from Gigabyte initially but hopefully the exchange has solved the problem.