Associate
- Joined
- 29 Oct 2019
- Posts
- 1,002
Seems to me like both companies were blaming each other and being unhelpful. OCUK is the seller so the contract is with them.Picking the correct company to complain at might have been a start
Seems to me like both companies were blaming each other and being unhelpful. OCUK is the seller so the contract is with them.Picking the correct company to complain at might have been a start
How to Return Items to a Seller
To initiate a return of an item purchased from a seller, go to Your Orders and select Return items. Select the item you want to return and a reason for the return.
For eligible orders, you will receive a prepaid return label when you arrange a return via the Online Returns Centre. For non-eligible orders, you will have to contact the seller to request a return label, and wait 48 hours for the seller to respond.
The seller will review your request and, once they respond, you'll be notified by email.
For approved requests, you'll receive a mailing label that you can be access and print from Your Orders. Some sellers have special processes and might send you an email with their return address and mailing instructions. You'll be able to view the seller's responses to your request in the Returns Center.
You can also use the cancellation form that can be accessed in your shipment confirmation email. If you use this form, you'll still need to contact the seller to obtain return details to send your product back.
Sellers typically respond to return authorization requests within 48 hours. If you don't receive a response within 48 hours, you may be eligible to submit a claim under the Amazon.co.uk A-to-z Guarantee. Learn more at https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889250.
The key info is the last 5 paragraphs. I assume you simply went down the A-to-Z claim path in the end and it was all sorted.
Yikes. Entitlement is real here.
Your contract is with Amazon, speak to them. If you want ocuk to sort it (which they do) then buy direct from ocuk.
I always have problems with ocuk, I made like 8 order through the past 3 years and there is always a problem.
Why would you order from them again?. Makes no sense to me.
I always have problems with ocuk, I made like 8 order through the past 3 years and there is always a problem. I find it disgusting that they have sent me a damaged item and they want me to pay on top of that. This is ridiculous.
Sounds like he's driven by price over anything else TBH.Why would you order from them again?. Makes no sense to me.
Maybe they just don't like you, since seeing you come on here complaining they just thought screw this guy, man i just returned a GPU i paid to get delivered on a Saturday when I'm actually home, extra £20, then i had to pay almost £30 more to send it back with insurance in case anything happened to it. These things happen.