What's the benefit to drivers not delivering? Surely it would be a red mark against them when customers inevitably complain and also more costly for a return trip.
Not doubting, just curious.
Nothing it seems! After two weeks of procrastinating and various lip service emails and calls from Yodhell, they didn’t even send the driver back out to the wrong address to attempt to recover the parcel, weaving a web of contradiction from various reps. They’ll just stall with emails and calls and then eventually say too much time has passed for recovery.
I can’t say I’m surprised one bit. It’s as if David Brent was matey with the depot. No investigation, no warnings, no ombudsman, no regulatory body.
I feel like logging it with police as theft even though I’m not out of pocket. In an ideal world, you’d would think the wrong address would have the honesty to spot the address label and go knock and deliver it to rightful place.
A lot of the time you can make enquiries about which courier a company will use, other times it may be done through a shipping broker that involves handover to various couriers in transit, moreso with international but can be national too.