Faulty Item Repair

A.P · 27 Oct 2021 at 18:47

I am looking to buy a monitor from OCUK and just wanted some further clarification. If I get the monitor and the item is faulty after 30 days (as i understand it, I can get a refund or replacement within 30 days if there's a fault), and I send it in for repairs, who pays for the repair ? Is it me or OCUK ?

200sols · 27 Oct 2021 at 18:53

The retailer.

A.P · 27 Oct 2021 at 18:58

200sols said:
The retailer.

Do they pay for the postage as well ?

200sols · 28 Oct 2021 at 06:41

A.P said:
Do they pay for the postage as well ?

Yes.

LuckyBenski · 28 Oct 2021 at 14:46

A.P said:
I am looking to buy a monitor from OCUK and just wanted some further clarification. If I get the monitor and the item is faulty after 30 days (as i understand it, I can get a refund or replacement within 30 days if there's a fault), and I send it in for repairs, who pays for the repair ? Is it me or OCUK ?

You wouldn't typically send it in for repair (implying you select and deal with a third party), you'd contact the retailer and they would organise a solution.