Ocuk i5 received not happy

[Dallies]

So ive just taken delivery of my 12600KF and the factory seal is broken and the processor was rattling around in the box not even in the plastic case. This is the first time I've used oc uk and probably my last. They must have noticed this before shipping surely?

 

[Orcvader]

Have you tried asking in the customer support section for help? I've seen this happening on social media with other places but more due to the courier being the cause.

 

[Dallies]

Yea i will call them in the morning when my mood is a bit better. waited in all day for deliveries and the only item i have received is a possibly broken cpu i cant test as the mb did not turn up (yodel!) apparently i wasnt in when they tried to deliver and left a card in my door. Funnily enough there was no card or delivery driver for that matter when i looked at my cctv! not in a good mood today.

thanks.

 

[Gibbo]

Yea i will call them in the morning when my mood is a bit better. waited in all day for deliveries and the only item i have received is a possibly broken cpu i cant test as the mb did not turn up (yodel!) apparently i wasnt in when they tried to deliver and left a card in my door. Funnily enough there was no card or delivery driver for that matter when i looked at my cctv! not in a good mood today.

thanks.

If you ordered retail then unfortunately the courier has probably dropped it or something, the retail CPU's are untouched and just booked in.
If it is OEM then OcUK handles the OEM processors as we place them in small white boxes to make them suitable for shipping out in single units.

Whatever has happened, our apologies, contact customer services and they can arrange a return for you.

 

[scubes]

If you ordered retail then unfortunately the courier has probably dropped it or something, the retail CPU's are untouched and just booked in.
If it is OEM then OcUK handles the OEM processors as we place them in small white boxes to make them suitable for shipping out in single units.

Whatever has happened, our apologies, contact customer services and they can arrange a return for you.

now were else would you get that kind of service..

 

[montymint]

Yea i will call them in the morning when my mood is a bit better. waited in all day for deliveries and the only item i have received is a possibly broken cpu i cant test as the mb did not turn up (yodel!) apparently i wasnt in when they tried to deliver and left a card in my door. Funnily enough there was no card or delivery driver for that matter when i looked at my cctv! not in a good mood today.

thanks.

If you don't fancy having to wait on hold / speak to someone, post in this subforum with your order number:

https://forums.overclockers.co.uk/community/ocuk-customer-service.116/

It's private only to you and the shop staff (not even moderators have access)

Feel free to link to Gibbos post above to help things along in there.

 

[Dallies]

If you ordered retail then unfortunately the courier has probably dropped it or something, the retail CPU's are untouched and just booked in.
If it is OEM then OcUK handles the OEM processors as we place them in small white boxes to make them suitable for shipping out in single units.

Whatever has happened, our apologies, contact customer services and they can arrange a return for you.

Thanks for the response. I've had a good look at the caps on the back of the cpu and I can't see any damaged ones. I will test the cpu first. If it works OK I guess its not a problem. Thanks.

 

[Cyber-Mav]

no bent pins? then carry on.

 

[tom_e]

now were else would you get that kind of service..

Literally any other web shop that you emailed.

 

[pc-guy]

no bent pins? then carry on.

LGA cpu dont have pins, just contact pads. That’s why they are more robust and less likely to break in transit.

the motherboard however is a different ball game

 

[Cyber-Mav]

So no bent pins wots the issue? Does it not post?

 

[Dallies]

Cpu works good. Was worried about the ceramic caps as they break of easily. Especially when it's being thrown about in the box by Ronaldo the delivery driver.

 

[robj20]

Literally any other web shop that you emailed.

I was thinking the same thing.

 

[Vimes]

Cpu works good. Was worried about the ceramic caps as they break of easily. Especially when it's being thrown about in the box by Ronaldo the delivery driver.

Great that it worked but it should have been adequately protected and cushioned, as you had expected. Was it retail or OEM you bought?

 

[Dallies]

Great that it worked but it should have been adequately protected and cushioned, as you had expected. Was it retail or OEM you bought?

Thanks it was retail. They are not boxed very well. But the security seal being broken bothered me.

 

[Vimes]

Thanks it was retail. They are not boxed very well. But the security seal being broken bothered me.

Perhaps useful to have taken photos of the CPU box within the packaging and also of the packaging itself, and post within the section noted above.
That way they can look at either the courier and or the staff who packaged it to assess what went wrong.

It could be that the seal broke if the box was badly handled.? There would be no need for OC to open it prior to shipping.

 

[Thekwango]

But the security seal being broken bothered me.

security seal broken = immediate return or substantial partial refund. no other option should really be considered imo.

 

[Kelt]

security seal broken = immediate return or substantial partial refund. no other option should really be considered imo.

Same.

 

[JediFragger]

**** clocker = Sent back

 

[robj20]

security seal broken = immediate return or substantial partial refund. no other option should really be considered imo.

Agree with this. Otherwise what's the point of the seal.